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- Tasks: Join our friendly team as a Customer Service Assistant, helping customers daily in a vibrant community.
- Company: We're one of the UK's largest building societies, dedicated to improving lives and promoting equality.
- Benefits: Enjoy 25 days holiday, flexible working, annual pay reviews, and extensive wellbeing support.
- Why this job: Be part of a supportive culture that values diversity and offers rewarding experiences every day.
- Qualifications: Must have customer service experience; retail or call centre background is a plus.
- Other info: Flexible working patterns available; we celebrate diversity and are committed to inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
About the role
We are looking for a friendly, helpful person to join the team in our Cowley branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different.
This is a part-time role working Monday, Wednesday and Friday 8.45am - 5pm plus every other Saturday 8.45am - 12.30pm. It will suit someone who is at ease with people and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies, and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.
Benefits include:
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- My Lifestyle retail discounts
- Service recognition
About you
For this role, you'll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best, and give them a great experience with us.
To be successful in this role, it’s essential you have:
- Current experience interacting directly with customers and providing great service on a daily basis
- Recent retail, call centre or customer-focused background
Desirable experience will include:
- Experience of cash handling
- Processing customer details or data accurately
About us
We are one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We are officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We are serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us. All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We are proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. If you would like to opt in to the scheme please contact our recruitment team when you apply.
Customer Service Assistant in Oxford employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Oxford
✨Tip Number 1
Familiarise yourself with the local community in Cowley. Understanding the needs and preferences of the customers you’ll be serving can help you connect better during your interactions, making you a more appealing candidate.
✨Tip Number 2
Brush up on your cash handling skills. Since this role involves dealing with cash transactions, demonstrating your accuracy and efficiency in managing money will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving abilities and your commitment to providing excellent service.
✨Tip Number 4
Engage with the company’s values and mission. Research Coventry Building Society and be ready to discuss how your personal values align with theirs, especially regarding community support and diversity, which are important to them.
We think you need these skills to ace Customer Service Assistant in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in retail or call centre environments. Emphasise any roles where you interacted directly with customers and provided excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly personality and ability to engage with diverse customers. Mention specific examples of how you've solved customer issues in the past and your experience with cash handling.
Showcase Relevant Skills: In your application, clearly outline skills that are relevant to the role, such as communication, problem-solving, and administrative abilities. Highlight your attention to detail, especially regarding cash transactions and data processing.
Research the Company: Familiarise yourself with the values and mission of the company. Understanding their commitment to community and diversity will help you align your application with their ethos, making it more compelling.
How to prepare for a job interview at Coventry Building Society
✨Show Your People Skills
As a Customer Service Assistant, your ability to engage with a diverse range of people is crucial. During the interview, share specific examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.
✨Demonstrate Problem-Solving Abilities
The role involves finding solutions for customers, so be prepared to discuss situations where you've resolved issues effectively. Think of scenarios where you turned a negative experience into a positive one, showcasing your resourcefulness.
✨Familiarise Yourself with Company Values
Understanding the company's commitment to community and diversity will help you align your answers with their values. Research their mission and think about how your personal values resonate with theirs, especially regarding customer service.
✨Prepare for Cash Handling Questions
Since cash transactions are a key responsibility, be ready to discuss your experience with cash handling. Highlight your attention to detail and accuracy, and if possible, provide examples of how you've managed cash in previous roles.
