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- Tasks: Manage property claims from start to finish, ensuring a smooth experience for customers.
- Company: Join Exchange Street Claims, a leader in the insurance industry dedicated to customer satisfaction.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping people during challenging times while developing valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Apply online or send your CV directly to Craig Dyson.
As a Desk Adjuster, you will be the main point of contact for policyholders dealing with property claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.
Key Responsibilities:
- Manage and process domestic property claims efficiently and accurately.
- Provide exceptional customer service by guiding policyholders through the claims process.
- Investigate claims to determine liability and policy coverage.
- Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
- Prepare detailed and accurate claim reports.
- Negotiate settlements in line with company policies and procedures.
- Maintain comprehensive and up-to-date records of all claims handled.
Desk Adjuster / Property Claims Handler (CD195) employer: Exchange Street Executive Search
Contact Detail:
Exchange Street Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Adjuster / Property Claims Handler (CD195)
✨Tip Number 1
Familiarise yourself with the property claims process and common types of claims. Understanding the nuances of domestic property claims will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work as adjusters or claims handlers. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific scenarios related to claims management. This will demonstrate your problem-solving skills and customer service orientation.
✨Tip Number 4
Research StudySmarter and our values to align your responses during the interview. Showing that you understand our mission and how you can contribute will make you a more appealing candidate.
We think you need these skills to ace Desk Adjuster / Property Claims Handler (CD195)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Desk Adjuster. Familiarise yourself with the claims process and the skills required to manage property claims effectively.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling or customer service. Emphasise any previous roles where you've managed claims or dealt with policyholders, showcasing your ability to provide exceptional support.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain why you're a great fit for the role and how your skills align with the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Desk Adjuster.
How to prepare for a job interview at Exchange Street Executive Search
✨Understand the Claims Process
Familiarise yourself with the entire claims process, from initial notification to final settlement. Be prepared to discuss how you would manage each stage and ensure a seamless experience for policyholders.
✨Showcase Your Customer Service Skills
As a Desk Adjuster, exceptional customer service is key. Think of examples from your past experiences where you provided support and guidance to customers, and be ready to share these during the interview.
✨Prepare for Technical Questions
Expect questions about assessing damages and determining policy coverage. Brush up on relevant terminology and processes so you can confidently discuss how you would handle various claims scenarios.
✨Demonstrate Your Negotiation Skills
Negotiating settlements is a crucial part of the role. Prepare to discuss your approach to negotiation, including any successful outcomes you've achieved in previous roles, to show that you can effectively represent the company's interests.
