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For Companies At a Glance
- Tasks: Lead daily operations of a dynamic serviced accommodation business.
- Company: Join a fast-growing, people-first company in the North East.
- Benefits: Enjoy flexible hybrid working, performance bonuses, and training perks.
- Why this job: Be part of a mission-driven team that values growth and community impact.
- Qualifications: Experience in management or operations, ideally in hospitality; strong organisational skills required.
- Other info: Opportunity to work with a supportive team and make a real difference.
The predicted salary is between 24000 - 30000 £ per year.
£28,000–£30,000 + performance-based bonus
Hybrid (North East) | Full-time (40 hrs/week over 5 days)
Flexible hours - 8am - 7pm 40hr per week. With the option of working 5 days over 6 (e.g. work a Saturday instead of a Wednesday one week)
Training & development | Holidays + perks
Our clients are not just another serviced accommodation company - they are a fast-growing, people-first business that truly values their team as much as our guests. We are building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators - all delivered with heart, hustle, and local know-how.
Your Role
As our Operations Manager, you will take the reins on the day-to-day running of our serviced accommodation business. This is a hands-on, people-focused role with a strategic edge - perfect for someone who thrives in a dynamic environment and loves to make things work smarter.
You will be responsible for:
- Overseeing operations across multiple properties - from guest experience to housekeeping to maintenance.
- Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.
- Driving efficiency through smart systems, processes, and tools.
- Maximising occupancy through savvy calendar management, direct bookings, and client relationships.
- Supporting growth, improving revenue, and contributing to wider business strategy.
- Being the go-to problem-solver, whether that’s guest issues, system hiccups, or unexpected challenges.
Who You Are
You have a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve.
We are looking for someone with:
- Previous experience in a managerial or operations role, ideally within hospitality, property, or serviced accommodation.
- Customer-first mindset with a strong background in service.
- Strong organisation and planning skills - you love a to-do list and know how to prioritise.
- Confidence with budgets and financial planning.
- Strategic thinking and sound decision-making skills.
- SEO or marketing know-how (a bonus!) to help support direct bookings.
- Resilience - you stay calm under pressure and take challenges in your stride.
- Tech-savviness - comfortable with operational software, booking platforms, and communication tools.
- Full Drivers Licence with your own vehicle.
Why Join Us
- People-first culture – We value you as much as our guests.
- Real growth opportunities – We are expanding fast and you will grow with us.
- Flexible hybrid working – Work from home and our local office (3–4 days a week).
- Purpose-driven impact – Help people in transition find comfort, safety, and care.
- Perks – Performance bonus, holidays, training, and a team that’s got your back.
If you are ready to take the lead in a business that is personal, ambitious, and anything but ordinary - we would love to hear from you. Apply now and grow.
Contact Detail:
eTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the serviced accommodation industry. Research trends, challenges, and best practices to demonstrate your knowledge during interviews. This will show that you're not just interested in the role but also invested in the sector.
✨Tip Number 2
Network with professionals in the hospitality and property sectors. Attend local events or join online forums to connect with others in the field. Building relationships can lead to valuable insights and potential referrals for the Operations Manager position.
✨Tip Number 3
Prepare specific examples of how you've improved operations or enhanced guest experiences in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to see your impact.
✨Tip Number 4
Showcase your tech-savviness by familiarising yourself with common operational software and booking platforms used in the industry. Being able to discuss these tools confidently will set you apart as a candidate who can hit the ground running.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations or management, particularly within hospitality or serviced accommodation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams or improved operations in previous positions.
Highlight Relevant Skills: Emphasise skills that align with the job requirements, such as strategic thinking, customer service, and tech-savviness. Provide concrete examples of how you've applied these skills in past roles.
Showcase Your Problem-Solving Abilities: In your application, include instances where you've effectively solved problems or improved processes. This will demonstrate your capability to handle the dynamic challenges of the Operations Manager role.
How to prepare for a job interview at eTalent
✨Showcase Your People Skills
As an Operations Manager, you'll be managing staff and contractors. Highlight your experience in motivating teams and ensuring high standards. Share specific examples of how you've successfully led a team in the past.
✨Demonstrate Strategic Thinking
This role requires a strategic edge, so be prepared to discuss how you've driven efficiency and improved processes in previous positions. Think of concrete examples where your strategic decisions led to positive outcomes.
✨Highlight Your Customer-First Mindset
Since the company values a customer-first approach, be ready to talk about how you've prioritised customer satisfaction in your previous roles. Share stories that illustrate your commitment to delivering exceptional service.
✨Be Tech-Savvy
Familiarity with operational software and booking platforms is crucial. Prepare to discuss the tools you've used in the past and how they helped streamline operations. If you have any SEO or marketing knowledge, mention that too!
