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For Companies At a Glance
- Tasks: Provide top-notch customer service and support the admin team in a dynamic lettings environment.
- Company: Join Hays, a fast-growing and reputable business in the property sector.
- Benefits: Enjoy a salary up to £28,000 plus bonuses and excellent company perks.
- Why this job: Be part of a vibrant team that values self-development and offers flexible working hours.
- Qualifications: Previous property experience, strong IT skills, and a full UK driving licence are essential.
- Other info: Evening and weekend work may be required; flexibility is key!
The predicted salary is between 16800 - 28000 £ per year.
Your new company
Hays are recruiting for a permanent Lettings Coordinator. This role is based in Manchester. Previous property/lettings experience is essential, flexibility is required for this role.
Your new role
You will provide excellent customer service over the phone, by email and in person. You will be acting on leads and enquiries, delivering on KPIs, supporting the admin team, assisting with referencing, providing advice and upselling when suitable. You will build relationships, deliver outstanding customer care and service, ensure customer information is recorded accurately, ensure customers receive relevant marketing, update the system, act on inbound calls and emails, follow up leads and enquiries, ensure referencing is carried out and criteria met, contribute positive ideas and any other duties required via the management team.
What you'll need to succeed
You will have previous experience working in real estate/property, strong IT skills, excellent communication and customer service skills, a full UK driving licence, and be comfortable working in sales. You will be motivated with a willingness to learn and able to work flexible hours; some evening and weekend work will be required.
What you'll get in return
This role is paying up to £28,000 + bonus, excellent company benefits, and offers a fast-growing reputable business that promotes self-development.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Coordinator
✨Tip Number 1
Familiarise yourself with the local property market in Manchester. Understanding current trends, rental prices, and popular areas will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily involves interacting with clients, practice scenarios where you handle inquiries or complaints effectively to showcase your ability to provide excellent service.
✨Tip Number 3
Network with professionals in the real estate sector. Attend local property events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your previous experience in property or lettings during the interview. Be ready to share specific examples of how you've successfully managed leads, provided customer care, or met KPIs in past roles.
We think you need these skills to ace Lettings Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous property or lettings experience. Emphasise any relevant roles where you provided customer service, managed leads, or worked in a sales environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've successfully built relationships and delivered outstanding service in past roles.
Highlight IT Skills: Since strong IT skills are essential for this role, ensure you mention any relevant software or systems you are proficient in. This could include property management software or CRM systems.
Show Flexibility and Motivation: In your application, express your willingness to work flexible hours, including evenings and weekends. Highlight your motivation to learn and grow within the company, as this aligns with their values.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
As a Lettings Coordinator, excellent customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your communication skills and ability to build relationships.
✨Demonstrate Your Property Experience
Make sure to discuss your previous experience in real estate or property management. Be ready to talk about specific roles you’ve held, the responsibilities you managed, and how they relate to the requirements of this position.
✨Be Ready for Sales Scenarios
Since the role involves upselling, think of scenarios where you've successfully sold a product or service. Practice articulating your thought process and strategies used to close deals, as this will show your comfort with sales.
✨Highlight Your Flexibility
This role requires flexibility in working hours. Be prepared to discuss your availability and willingness to work evenings and weekends, as well as any previous experiences where you adapted to changing schedules.
