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For Companies At a Glance
- Tasks: Provide top-notch customer service and support the admin team in a dynamic lettings environment.
- Company: Join Hays, a fast-growing and reputable business in the property sector.
- Benefits: Earn up to £28,000 plus bonuses, with excellent company perks and opportunities for self-development.
- Why this job: Gain valuable experience in real estate while building relationships and enhancing your sales skills.
- Qualifications: Previous property experience, strong IT skills, and a full UK driving licence are essential.
- Other info: Flexibility is key; some evening and weekend work will be required.
Your new company
Hays are recruiting for a permanent Lettings Coordinator. This role is based in Manchester. Previous property/lettings experience is essential, flexibility is required for this role.
Your new role
You will provide excellent customer service over the phone, by email and in person. You will be acting on leads and enquiries, delivering on KPIs, supporting the admin team, assisting with referencing, providing advice and upselling when suitable. You will build relationships, deliver outstanding customer care and service, ensure customer information is recorded accurately, ensure customers receive relevant marketing, update the system, act on inbound calls and emails, follow up leads and enquiries, ensure referencing is carried out and criteria met, contribute positive ideas and any other duties required via the management team.
What you’ll need to succeed
You will have previous experience working in real estate/property, strong IT skills, excellent communication and customer service skills, a full UK driving licence, and be comfortable working in sales. You will be motivated with a willingness to learn and able to work flexible hours; some evening and weekend work will be required.
What you’ll get in return
This role is paying up to £28,000 + bonus, excellent company benefits, and offers a fast-growing reputable business that promotes self-development.
What you need to do now
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Lettings Coordinator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Coordinator
✨Tip Number 1
Familiarise yourself with the local property market in Manchester. Understanding current trends, rental prices, and popular areas will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on providing excellent service, consider role-playing scenarios with friends or family to practice handling various customer interactions, both positive and challenging.
✨Tip Number 3
Network within the real estate community. Attend local property events or join online forums to connect with professionals in the field. This can lead to valuable insights and potentially even referrals for job opportunities.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to work outside standard hours. Since the role requires evening and weekend work, be ready to share examples of how you've successfully managed similar schedules in the past.
We think you need these skills to ace Lettings Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous property or lettings experience. Emphasise any relevant roles where you provided customer service, managed leads, or worked in a sales environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've successfully built relationships and delivered outstanding service in past roles.
Highlight IT Skills: Since strong IT skills are essential for this role, be sure to mention any relevant software or systems you are proficient in. This could include property management software or CRM systems.
Show Flexibility: In your application, express your willingness to work flexible hours, including evenings and weekends. This shows that you understand the demands of the role and are ready to meet them.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
As a Lettings Coordinator, excellent customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to provide outstanding service, which is crucial for the role.
✨Demonstrate Your Property Experience
Since previous property or lettings experience is essential, be ready to discuss your background in this field. Highlight specific roles, responsibilities, and achievements that relate directly to the job description to show you’re a perfect fit.
✨Prepare for Sales Scenarios
The role involves upselling and acting on leads, so think about how you can effectively sell a property or service. Prepare a few sales scenarios or techniques you've used before, as this will show your comfort in a sales environment.
✨Be Ready for Flexibility Questions
Flexibility is required for this position, including evening and weekend work. Be prepared to discuss your availability and willingness to adapt your schedule. This shows your commitment to meeting the needs of the business.
