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- Tasks: Join us as a Solutions Engineer, bridging our platform and clients for seamless ECommerce integration.
- Company: Teya empowers small businesses across Europe with innovative payment and software solutions.
- Benefits: Enjoy flexible hours, health support, generous leave, and daily office snacks in a vibrant London setting.
- Why this job: Make a real impact in a supportive culture dedicated to helping local businesses thrive.
- Qualifications: 3-5 years in a technical customer-facing role; strong API and payment processing knowledge required.
- Other info: Be part of a mission-driven team committed to creating a level playing field for small businesses.
The predicted salary is between 36000 - 60000 £ per year.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
We are seeking a Solutions Engineer to join our team and serve as a technical bridge between our platform and our clients, so that small businesses can easily integrate with our ECommerce solutions and get set up for success fast. This mid-level position focuses on ensuring successful customer integrations and providing expert technical guidance throughout the customer journey. Your mission is to make integration with Teya such a great experience that we earn their confidence and loyalty before they even start transacting, and to drive any changes needed to make sure that experience keeps getting better and easier over time.
Key Responsibilities- Partner with clients to understand their technical requirements and guide them through successful platform integration.
- Provide technical consultation and troubleshooting support for API implementations.
- Create and maintain technical documentation, integration guides, and training materials.
- Analyze customer integration issues and collaborate with internal teams to resolve complex problems.
- Conduct technical discovery sessions and solution design workshops with customers and partners.
- Monitor and optimize customer implementations to ensure best practices are followed.
- Act as a technical escalation point for complex customer queries.
- Contribute to the improvement of integration processes and developer experience.
- 3-5 years of experience in a technical customer-facing role.
- Strong understanding of REST APIs, web services, and integration patterns.
- Solid knowledge of payment processing systems and ecommerce platforms.
- Excellent problem-solving and analytical skills.
- Strong communication skills with ability to explain technical concepts to various audiences.
- Experience with technical documentation and content creation.
- Previous experience in fintech, payments, or ecommerce industries.
- Familiarity with modern ecommerce platforms (e.g., Shopify, WooCommerce, Magento).
- Understanding of payment security standards and compliance (PCI DSS).
- Experience with webhook implementations and API authentication methods.
- Knowledge of SQL for basic data analysis.
- Background in pre-sales engineering or technical consulting.
- We trust you, so we offer flexible working hours, as long it suits both you and your team.
- Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.
- Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support.
- Cycle-to-Work Scheme.
- Health and Life Insurance.
- Pension Scheme.
- 25 days of Annual Leave (+ Bank Holidays).
- Office snacks every day.
- Friendly, comfortable and informal office environment in Central London.
Solutions Engineer employer: Teya Services Ltd.
Contact Detail:
Teya Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Familiarise yourself with Teya's mission and values. Understanding how we support small businesses will help you align your answers during interviews and demonstrate your passion for our cause.
✨Tip Number 2
Brush up on your knowledge of REST APIs and payment processing systems. Being able to discuss these topics confidently will show that you have the technical expertise needed for the Solutions Engineer role.
✨Tip Number 3
Prepare examples of past experiences where you've successfully guided clients through technical integrations. This will highlight your problem-solving skills and ability to communicate complex concepts effectively.
✨Tip Number 4
Network with current or former employees of Teya, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Solutions Engineer position at Teya. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3-5 years of experience in a technical customer-facing role. Be specific about your understanding of REST APIs, payment processing systems, and any relevant eCommerce platforms you've worked with.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving and analytical skills. Mention any past experiences where you successfully resolved complex integration issues or provided technical consultation.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for supporting small businesses. Highlight how your skills align with Teya's mission and how you can contribute to improving their integration processes.
How to prepare for a job interview at Teya Services Ltd.
✨Understand Teya's Mission
Before your interview, make sure you grasp Teya's commitment to supporting small businesses. Familiarise yourself with their values and how they aim to level the playing field for local enterprises. This will help you align your answers with their mission during the interview.
✨Showcase Your Technical Skills
As a Solutions Engineer, you'll need to demonstrate your understanding of REST APIs and payment processing systems. Be prepared to discuss your previous experiences in technical customer-facing roles and provide examples of how you've successfully guided clients through integrations.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of specific challenges you've faced in past roles, particularly related to API implementations or customer integrations, and be ready to explain how you resolved them effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to do this for clients with varying levels of technical expertise. Clear communication will demonstrate your ability to bridge the gap between technology and user experience.
