Workplace Manager

Location: London

Employment type: Full time / Permanent

At GWI we are always looking for extraordinary people who thrive on making an extraordinary impact. Right now we are looking for a Workplace Manager to play a key role in our Workplace team in London. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.

As our Workplace Manager you will manage the Workplace function and in-house services of GWI to create an environment that fosters individual well-being, personal productivity, and enhances company culture. Your role will ensure compliance and safety while delivering a seamless and engaging workplace experience. You will be responsible for maintaining high operational standards across the London office, working closely with the Workplace Director, vendors, and internal stakeholders to provide a workspace that employees and visitors value. Additionally, you will oversee all workplace experience (WX) communications, service levels, and projects to continuously improve and innovate within the office environment.

It’s also fun; shaking things up is what working for a growing company is all about. So you’ll need to be flexible, comfortable with continuous change, and working in a high-tempo environment as we grow.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for:

• IOSH (Institution of Occupational Safety and Health) and/or NEBOSH (National Examination Board in Occupational Safety and Health) or experience equivalent
• Fire Marshal and First Aider certifications
• Experience in outsourcing FM (Facilities Management) teams and in-house reception service
• DSE (Display Screen Equipment) compliance and platform management experience

Responsibilities:

• Operational: Responsible for onsite hard and soft service functions, including but not limited to Risk Assessment, Reception, F&B, Hospitality, Suppliers, and Customer Care.
• Compliance & Safety: Ensure full compliance with all legal and statutory requirements, including Health & Safety, COSHH, sustainability legislation, and related regulations.
• Employee & Visitor Experience: Manage the delivery of exceptional employee experience programs, including new joiner inductions, WX technology rollouts, surveys, and community programs with the support of your Workplace Coordinator.
• Supplier & Service Management: Responsible for supply chain evaluation and ongoing management of service levels, including adherence to SLAs and KPIs.
• ESG & Data Reporting: Responsible for Workplace and ESG data gathering and presenting monthly business reviews with relevant office data to gain full insight.
• Standard Operating Procedures: Update, and review all London office SOPs to maintain high operational standards.
• Budget Oversight: Act as the budget holder for the London office, preparing annual budget proposals and managing expenditures effectively.

Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, exemplified by our leadership team, and they’re a big part of what we’re looking for in you.

Interview steps:

• Preliminary phone call with the Talent Team (no video required)
• First video interview with the hiring managers
• Second (and final*) video interview with the hiring panel, often including a presentation, followed by a values conversation with members of the wider GWI community.

*Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

What’s in it for me?

You’ll do the sort of work that got you excited about your career in the first place - not as a cog in a machine, but as an individual whose contribution matters. So gigantic job satisfaction comes as standard, but it’s only part of the package. You’ll also get:

• Tons of days off: 25 days annual leave | Xmas office closures
• More than a great salary: Employee share scheme | Health cash plan | 4% pension plan matching
• Great work-life balance: Flexitime | early Friday finishes | Work-from-anywhere options
• Family-focused flexibility: Carer days | Enhanced parental leave | Health cash plan for your family
• A commitment to YOU: Accredited learning programs | A commitment to mental and physical health | Reward and recognition programs | Career development opportunities
• A commitment to the community: DE&I committee | Volunteer options | 100% donation matching | Payroll giving options

Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.

Diversity, Equity & Inclusion

We take DE&I seriously. Not only is it obviously the right thing to do, it’s also the bedrock of our value of show respect and at the heart of our company culture. We’re a global data business, so it’s essential our data reflects the global reality. Putting diversity into practice like this literally makes our business stronger. That’s why we strive to make our offices - and our teams - as diverse as our data.

As a Disability Confident employer, we encourage applications from disabled candidates and are dedicated to providing all relevant assistance during the application and interview process. We also encourage individuals from all backgrounds, including those from underrepresented and marginalized communities, to join our team.