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For Companies At a Glance
- Tasks: Provide top-notch customer service and support to internal teams.
- Company: Join a dynamic and growing company focused on employee progression.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a vibrant team where your contributions truly matter and make an impact.
- Qualifications: Experience in customer service is essential; a self-motivated attitude is a must.
- Other info: This is an office-based role in Melksham with full-time hours.
Service Desk Administrator / Advisor
Location: Melksham - Office Based
Type: Full-time, Permanent
Salary: £24,600 per annum
Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you.
We are looking for a self-motivated individual to join our growing client in Melksham. Working as part of the internal team...
Service Desk Analyst employer: CMD Recruitment
Contact Detail:
CMD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common service desk tools and software. Being knowledgeable about ticketing systems and remote support tools can give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Prepare examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to handle similar situations in this role.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers with our expectations and show that you're a good fit for the team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise your experience in providing excellent customer service. Use specific examples from previous roles to demonstrate how you have successfully resolved issues and supported customers.
Showcase Self-Motivation: Since the role requires a self-motivated individual, include instances where you took initiative or went above and beyond in your previous positions. This will show that you are proactive and can work independently.
Tailor Your CV: Customise your CV to align with the job description. Highlight relevant skills and experiences that match the requirements of the Service Desk Analyst position, ensuring that your qualifications stand out.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about this role and how you can contribute to the company's growth. Make it personal and engaging to capture their attention.
How to prepare for a job interview at CMD Recruitment
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Be ready to discuss specific situations where you identified a problem and implemented a solution effectively.
✨Research the Company
Familiarise yourself with the company’s values, culture, and recent developments. This will not only help you tailor your answers but also show your genuine interest in the role and the organisation.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare insightful questions about the team dynamics, growth opportunities, and the tools they use. This shows that you are proactive and engaged.
