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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and discounts on products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts, inclusive workplace, and commitment to diversity.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
Key responsibilities include:
- Providing friendly and thoughtful service every day
- Developing your team’s capabilities through coaching and training
- Ensuring that the store remains safe, legal, and fully operational
- Supporting your store manager by deputising when they’re not working
- Leading the way when introducing new products and services in your store
- Building relationships and getting involved in your local community
- Balancing leading and supporting your team while being hands-on on the shop floor
Benefits include:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- ~A pension scheme with up to 10% employer contributions
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues)
- ~Virtual healthcare services for you and your family
- ~24/7 employee assistance service
- ~Rotas shared three weeks in advance and accessible on your phone
- ~Cycle-to-work scheme
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Guest Relations Manager - Part Time employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager - Part Time
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will make you stand out as a candidate.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts on specific days, showing your willingness to adapt will demonstrate your commitment to the position.
✨Tip Number 4
Engage with the local community and be prepared to share your ideas on how to enhance Co-op's community involvement. This shows your proactive approach and genuine interest in contributing to the store's success.
We think you need these skills to ace Guest Relations Manager - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Guest Relations Manager. Highlight key skills such as customer service, team leadership, and community involvement in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous leadership roles or customer service experience, and include specific examples of how you've successfully managed teams or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention why you want to work at Co-op specifically and how you can contribute to their mission of making things fairer for members and communities.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and perform better during the assessments.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Guest Relations Manager, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've handled challenging customer situations in the past, showcasing your problem-solving skills and dedication to customer satisfaction.
✨Highlight Leadership Experience
Since the role involves coaching and supervising team members, be ready to discuss your leadership experience. Share specific instances where you've successfully led a team, trained new staff, or implemented changes that improved team performance.
✨Understand the Company Values
Familiarise yourself with Co-op's values and community focus. During the interview, express how your personal values align with theirs and how you can contribute to their mission of making things fairer for members and communities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various situations on the shop floor. Practice responding to questions about managing conflicts, ensuring store safety, and supporting your team during busy periods.
