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- Tasks: Join our team as a Retail Associate, providing excellent customer service and supporting store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, 30% discount on products, and access to virtual healthcare services.
- Why this job: Be part of a friendly team, gain valuable experience, and support your local community.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available, with rotas shared three weeks in advance.
Customer Team Member 30 per hour Contract: 16 hours per week + regular overtime, 3 month temporary contract, part time. Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends.
Full, paid training provided. You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
The flexibility to work a range of different shifts.
Additional Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Retail Associate Twilight Shift employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate Twilight Shift
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires varied hours, demonstrating your willingness to work different shifts, including late evenings and weekends, will make you a more attractive candidate.
✨Tip Number 3
Highlight any previous experience in customer service or retail. Even if it's informal, sharing examples of how you've provided excellent service or resolved customer issues can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for community involvement. Co-op values its connection to local communities, so mentioning any past volunteer work or interest in community events can demonstrate your alignment with their ethos.
We think you need these skills to ace Retail Associate Twilight Shift
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Retail Associate at Co-op. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role focuses on providing great service, emphasise any previous customer service experience you have. Use specific examples to demonstrate how you've successfully handled customer queries or improved their shopping experience.
Show Flexibility: Mention your availability for varied shifts, including early mornings and late evenings. This shows that you are adaptable and willing to meet the needs of the store's operating hours.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Make sure to allocate enough time to complete them thoughtfully, as they are an important part of your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Retail Associate, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to respond to queries and create a positive shopping experience.
✨Demonstrate Teamwork
Co-op values collaboration among team members. During the interview, discuss instances where you've worked effectively as part of a team. Emphasise your willingness to support colleagues and solve problems together.
✨Be Flexible with Shifts
This role requires working varied shifts, including early mornings and late evenings. Make sure to express your flexibility and willingness to adapt to different schedules. This shows that you're committed to meeting the needs of the store.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their focus on community and fairness. In the interview, mention how these values resonate with you and how you can contribute to making a positive impact in the local community.
