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- Tasks: Lead the store team, deliver great customer service, and manage various store tasks.
- Company: Join Co-op, a community-focused company with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a friendly team, develop your skills, and make a positive impact in your community.
- Qualifications: Must be 18 or over; no specific experience required as full training is provided.
- Other info: Flexible shifts, supportive culture, and commitment to diversity and inclusion.
Customer Team Leader 65 per hour Contract: 24 hours per week + regular overtime, permanent, part time 3-4 varied shifts over 7 days including early mornings 6am, afternoons, late evenings 10pm and weekends, to be discussed at interview. This role will include work on our Post Office Counters. Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Provide friendly and thoughtful service every day, supporting tasks on the post office counter, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Balance leading and supporting your team while being active on the shop floor.
- Flexibility to work a range of different shifts.
Benefits:
- Full, paid training and dedicated support for your personal development and career progression.
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- ~A pension scheme with up to 10% employer contributions.
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~Rotas shared three weeks in advance and accessible on your phone.
- ~Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Shop Manager (Assistant) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager (Assistant)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or managed challenging situations in previous roles. This will demonstrate your leadership skills and ability to support your team effectively, which is crucial for the Shop Manager (Assistant) position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working varied shifts, showing that you're adaptable and willing to take on different hours will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can highlight your commitment to Co-op's community-focused approach, making you stand out as a candidate.
We think you need these skills to ace Shop Manager (Assistant)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shop Manager (Assistant) position. Highlight key skills such as leadership, customer service, and team development in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous leadership roles or customer service experience, and include specific examples of how you've successfully managed teams or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the Co-op's values. Mention your understanding of the importance of community involvement and how you can contribute to fostering an inclusive workplace.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and perform better during the assessments.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Team Leader. Be prepared to discuss how your previous experience aligns with these duties, especially in coaching and supervising team members.
✨Showcase Your Customer Service Skills
As this role heavily focuses on customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you handled challenging situations or went above and beyond for customers.
✨Demonstrate Flexibility
Since the position requires working varied shifts, express your willingness to adapt to different schedules. Share any previous experiences where you successfully managed a flexible work routine or adjusted to changing demands.
✨Emphasise Teamwork and Community Engagement
Discuss your ability to work as part of a team and your commitment to fostering an inclusive environment. Mention any community involvement or initiatives you've participated in, as this aligns with Co-op's values of supporting local communities.
