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- Tasks: Support the Hospitality Manager in delivering exceptional hospitality services and managing events.
- Company: Join Restaurant Associates, a leader in providing brilliant hospitality across the UK.
- Benefits: Enjoy flexible shifts, complimentary meals, 25 days annual leave, and development opportunities.
- Why this job: Be part of a passionate team creating memorable experiences in a dynamic environment.
- Qualifications: Experience in high-touch hospitality and event management is essential.
- Other info: Embrace a culture that values diversity and empowers you to thrive.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join the hospitality team at a leading financial institution’s UK HQ in the City of London. The Deputy Hospitality Manager will play a key role in ensuring seamless operational delivery and continuous improvement of hospitality services.
Key Responsibilities:
- Support the Hospitality Manager in planning and overseeing hospitality operations.
- Ensure the smooth delivery of meeting room services, formal dining, large-scale conferences, and banqueting events.
- Train, mentor, and develop the hospitality team, upholding the highest service standards through meticulous planning, coordination, and a customer-centric approach.
- Liaise with the culinary team, client representatives, organisers, reservations, reception, furniture, and AV teams to ensure a seamless hospitality experience.
- Lead daily briefings, ensuring clear communication and efficient task allocation within the hospitality team.
- Demonstrate a safety-first approach across all hospitality operations.
- Support optimal inventory management including ordering and stock checks.
- Planning rotas and labour allocation in line with business levels.
Role Details:
- Working Pattern: Flexible shift patterns across a Monday–Friday schedule.
- Hours: 40 hours per week, with 1.5x overtime pay for additional hours.
- Annual Leave: 25 days plus 8 bank holidays.
- Benefits: Complimentary meals during shifts and full uniform provided.
- Development Opportunities: Access to Career Pathways programmes and further development opportunities, from specialised wine and spirit qualifications to leadership, sustainability, and productivity training.
We are committed to supporting your growth and development.
Required Experience:
- Proven experience in high-touch hospitality operations, with expertise in planning and delivering large-scale events.
- Strong background in leading and managing teams across multiple outlets or locations.
- Experience coordinating with cross-functional teams, including client representatives and support services, to deliver high-quality hospitality experiences.
The Ideal Candidate:
A passionate hospitality professional who strives to create exceptional experiences for clients and guests. You thrive in a collaborative environment and have a genuine desire to deliver outstanding hospitality that exceeds expectations.
About Us:
Restaurant Associates provides brilliant hospitality through our food, drink, and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1803/93352001/52725272/SU
#RA Group Compass Group UK & I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Deputy Hospitality Manager employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Hospitality Manager
✨Tip Number 1
Familiarise yourself with the latest trends in hospitality management, especially in high-touch environments. This knowledge will help you demonstrate your passion and understanding of the industry during interviews.
✨Tip Number 2
Network with professionals in the hospitality sector, particularly those who have experience in large-scale events. Attend industry events or join relevant online forums to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and managed operations in previous roles. Highlight your ability to coordinate with cross-functional teams, as this is crucial for the Deputy Hospitality Manager position.
✨Tip Number 4
Research the company culture at Restaurant Associates and be ready to articulate how your values align with theirs. Show that you are not just looking for a job, but that you genuinely want to contribute to their mission of delivering exceptional hospitality.
We think you need these skills to ace Deputy Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality operations, particularly in managing teams and delivering large-scale events. Use specific examples that demonstrate your ability to create exceptional experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as training teams and liaising with cross-functional groups.
Highlight Relevant Experience: In your application, emphasise any previous roles where you successfully managed hospitality services or events. Include metrics or outcomes that illustrate your impact, such as improved customer satisfaction or successful event execution.
Showcase Your Team Leadership Skills: Since the role involves training and mentoring, provide examples of how you've led teams in the past. Discuss your approach to communication and task allocation, and how you ensure high service standards are maintained.
How to prepare for a job interview at Chartwells Independent
✨Showcase Your Event Management Skills
Be prepared to discuss your experience in planning and delivering large-scale events. Highlight specific examples where you successfully managed logistics, coordinated with various teams, and ensured a seamless experience for guests.
✨Demonstrate Leadership Qualities
As a Deputy Hospitality Manager, you'll be leading a team. Share your experiences in mentoring and developing team members, and how you've fostered a collaborative environment to achieve high service standards.
✨Emphasise Communication Skills
Effective communication is key in hospitality. Be ready to explain how you ensure clear communication among cross-functional teams, and provide examples of how this has led to successful outcomes in your previous roles.
✨Exhibit a Customer-Centric Approach
The ideal candidate should have a genuine passion for creating exceptional experiences. Prepare to discuss how you prioritise customer satisfaction and share any feedback or success stories that demonstrate your commitment to outstanding service.
