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- Tasks: Join our team as a Services Centre Call Advisor, handling calls and ensuring top-notch customer service.
- Company: Choice Housing is a leading independent housing association in Northern Ireland, dedicated to creating thriving communities.
- Benefits: Enjoy hybrid working, generous leave, health cash plans, and a supportive work environment.
- Why this job: Be part of a fast-paced role that makes a real difference in people's lives while developing your skills.
- Qualifications: No specific qualifications required; just bring your passion for helping others and great communication skills.
- Other info: Apply by 5pm on Thursday 24th April 2025 to join our mission of delivering quality housing services.
The predicted salary is between 24242 - 26739 £ per year.
Choice Housing is one of the largest independent housing associations in Northern Ireland. We work hard for our customers, developing new homes that are urgently needed and delivering high quality services, while providing value for money. Our work creates sustainable, thriving neighbourhoods.
The successful applicant will join the Services Centre team dedicated to providing a high level of customer service. In this fast-paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.
Our employees have access to a range of benefits:
- 22 days annual leave plus an additional 5 days after 5 years service, and 12 public holidays
- 6% employer pension contribution
- Hybrid working opportunities for relevant roles
- Death in service payment x3 annual salary
- 6 months paid maternity leave and 2 weeks paid paternity leave
- Bereavement leave
- Dedicated Health and Wellbeing champions/Mental Health First Aiders
- Learning and Development opportunities
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
Further information including the job description, personal specification and further benefits can be found on the link by clicking Apply below. Completed application forms should be returned by 5pm on Thursday 24th April 2025. Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted. Please note, the Association reserves the right to create a reserve list following the interview process. NB: The panel may enhance the criteria in order to facilitate short-listing of the post. Choice Housing Ireland Limited is an Equal Opportunities Employer.
Services Centre Call Advisor employer: Choice Housing
Contact Detail:
Choice Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Centre Call Advisor
✨Tip Number 1
Familiarise yourself with the services provided by Choice Housing. Understanding their mission and values will help you align your responses during the interview, showcasing your genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in a call centre environment. Being able to demonstrate your problem-solving skills and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service roles, especially in fast-paced environments. Be ready to share specific examples of how you've successfully resolved customer issues or improved service delivery.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview about the team dynamics and the challenges faced in the role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Services Centre Call Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Services Centre Call Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since this role focuses on providing high levels of customer service, make sure to emphasise any relevant experience you have in customer-facing roles. Use specific examples to demonstrate your ability to handle calls effectively and resolve issues.
Tailor Your CV: Ensure your CV reflects the essential criteria mentioned in the job description. Use keywords from the job listing to make it clear that you meet the qualifications and can perform the duties required.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working for Choice Housing. Mention your understanding of their mission and how you can contribute to creating sustainable, thriving neighbourhoods.
How to prepare for a job interview at Choice Housing
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Services Centre Call Advisor does. Familiarise yourself with the key responsibilities, such as answering calls and resolving issues, so you can demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved problems. Highlight your communication skills and ability to remain calm under pressure.
✨Research Choice Housing
Take some time to learn about Choice Housing and its mission. Understanding their values and the services they provide will help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in the organisation.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the team, the work environment, or opportunities for growth within the company. This shows your enthusiasm and interest in the position.
