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- Tasks: Provide friendly service, support colleagues, and ensure store safety.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% product discount, and access to virtual healthcare.
- Why this job: Be part of a supportive team making a positive impact in your community.
- Qualifications: Great people skills and a genuine care for customers are essential.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Closing date: 18-04-2025
Location: Old Station Yard, Ballachulish, PH49 4JS
Pay: £12.30 per hour
Contract: 16 hours per week + regular overtime, 5 month temporary contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you'll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member - Flexible shifts and mobile application (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Flexible shifts and mobile application (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Highlight your flexibility in working hours. Since the role requires varied shifts, demonstrating your willingness to adapt to different schedules will be a big plus.
✨Tip Number 4
Engage with the local community. If you have any experience or interest in community activities, mention it! Co-op values support for local initiatives, which can resonate well in your discussions.
We think you need these skills to ace Customer Team Member - Flexible shifts and mobile application (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the skills and qualities they value, such as great people skills and a genuine care for customers.
Highlight Relevant Experience: Even though no CV is needed, you should still think about your previous experiences that relate to customer service. Be ready to discuss any relevant roles or situations where you've demonstrated the required skills during the online assessments.
Prepare for Online Assessments: Since you'll need to complete two online assessments, practice similar tests if possible. This will help you feel more comfortable and confident when it comes time to take them.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and how you align with their values. Mention your willingness to support the local community and your positive approach to change and problem-solving.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine care for their needs.
✨Emphasise Teamwork
Co-op values collaboration, so highlight your ability to work well with others. Share experiences where you supported colleagues or contributed to a team effort, showcasing your positive approach to problem-solving.
✨Be Flexible and Adaptable
The role requires working varied shifts, so express your willingness to be flexible. Discuss any previous experiences where you successfully adapted to changing circumstances or took on different responsibilities.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their commitment to fairness and community support. During the interview, mention how these align with your own values and how you can contribute to their goals.
