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- Tasks: Join our team to provide excellent customer service and support in-store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on Co-op products.
- Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
- Qualifications: No specific qualifications required; just a passion for helping others and teamwork.
- Other info: Flexible shifts available, with full training and support for personal development.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
The flexibility to work a range of different shifts:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Customer Operations Associate (Complaints) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Associate (Complaints)
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility with shift patterns. Since the role requires varied shifts, showing that you are adaptable and willing to work different hours will make you stand out.
✨Tip Number 4
Engage with the local community initiatives that Co-op supports. Mentioning any relevant community involvement during your interview can highlight your alignment with their values and your enthusiasm for the role.
We think you need these skills to ace Customer Operations Associate (Complaints)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Operations Associate position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Co-op and how your values align with theirs. Highlight your ability to work flexible hours and your commitment to customer satisfaction.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and numerical reasoning. Familiarise yourself with the format to boost your confidence before taking them.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Customer Operations Associate does. Familiarise yourself with the key responsibilities, such as providing friendly service, supporting colleagues, and ensuring store safety.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled complaints or difficult situations, as this role will require you to respond to customer queries effectively.
✨Demonstrate Teamwork
Since the role involves working closely with colleagues, be ready to discuss how you collaborate with others. Share instances where you supported your team in achieving a common goal or solved problems together.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the training process, opportunities for career progression, or how the team supports each other in delivering great customer experiences.
