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- Tasks: Join our team to provide excellent customer service and support store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a friendly team, gain valuable experience, and support your local community.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available; commitment to diversity and inclusion in the workplace.
Closing date: 22-04-2025
Customer Team Member, 30 per hour, Contract: 39 hours per week + regular overtime, 6 month temporary contract, full time. Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 10pm (store closing) and weekends. Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
Additional Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
In Store Staffing and Operations Specialist employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Store Staffing and Operations Specialist
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your availability and flexibility regarding shifts. Since the role requires varied hours, demonstrating your willingness to work early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 3
Think of examples from your past experiences where you've provided excellent customer service or worked as part of a team. Being able to share these stories will highlight your suitability for the Customer Team Member role.
✨Tip Number 4
Research the specific products and services offered by Co-op, especially any recent changes or new offerings. This knowledge will not only impress your interviewers but also show your enthusiasm for the role and the company.
We think you need these skills to ace In Store Staffing and Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the In Store Staffing and Operations Specialist position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or retail environments. Mention specific examples where you provided excellent service or worked as part of a team, as this is crucial for the role.
Showcase Flexibility: Since the role requires varied shifts, make sure to mention your availability and willingness to work early mornings, late evenings, and weekends. This demonstrates your commitment and adaptability to the store's needs.
Prepare for Online Assessments: As part of the application process, you'll need to complete two online assessments. Familiarise yourself with common assessment types and practice relevant skills to ensure you perform well.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Team Member. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as providing friendly service and supporting your colleagues.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on customer interaction, think of examples from your past experiences where you provided excellent customer service. Be ready to share specific situations where you went above and beyond to help a customer.
✨Demonstrate Flexibility
The job requires working varied shifts, including early mornings and late evenings. Highlight your availability and willingness to work different hours, and provide examples of how you've successfully managed flexible schedules in the past.
✨Emphasise Teamwork
Co-op values collaboration among team members. Prepare to discuss how you have worked effectively in teams before, solved problems together, and contributed to a positive work environment. This will show that you can support your colleagues and enhance the overall customer experience.
