Small Business Programmes Executive
Small Business Programmes Executive

Small Business Programmes Executive

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support the delivery of business programmes and streamline operations through data management and reporting.
  • Company: Join London & Partners, a dynamic social enterprise promoting London's diverse economy.
  • Benefits: Enjoy hybrid working, 30 days holiday, and excellent pension contributions.
  • Why this job: Make a real social impact while developing your skills in a fast-paced, inclusive environment.
  • Qualifications: Strong IT skills, project management knowledge, and excellent communication abilities are essential.
  • Other info: Flexible working patterns encouraged; we value diversity and inclusivity in our workforce.

The predicted salary is between 28800 - 43200 £ per year.

This range is provided by London & Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Small Business Unit is responsible for delivering Grow London Local (GLL) and other related in-person support for the everyday economy, providing a ‘single front door’ to business support, matching entrepreneurs and business owners to the help they need to grow. In addition to GLL, the Small Business Unit will start delivering the Made Smarter programme starting in April 2025.

Purpose of role

The Small Business Programmes Executive will support the delivery of the Made Smarter programmes as well as other activities within the team. The post holder will support the delivery of governance systems and processes to streamline operations; the inputting of data into our CRM database system to support the delivery of our digital and in-person business support service to SMEs; and the creation of reports based on our data to comply with our reporting requirements as well as provide insights that can support improvements in our support for SMEs as well as optimise our operations. This is an exciting and unique opportunity to develop your programmes support, governance, compliance, data and digital technology experience at the same time as delivering significant social impact.

Key Tasks

  • Support the Made Smarter Programme Manager and Head of Small Business Operations with ongoing monitoring, verification, recording, analysis and reporting of:
  • Progress against milestones, financial, outputs and outcome targets ensuring delivery and quality concerns are raised and tackled promptly
  • Risks and issues, to ensure awareness and understanding of these and implementation of appropriate and timely mitigations
  • Provide financial support to the team in creating and maintaining budget spreadsheets, raising and processing purchase orders and invoices in compliance with L&P procedures as well as collecting evidence of expenditure from grant recipients and ensuring they are compliant with funding rules
  • Support on all aspects of the team governance, arrange the different project meetings and produce meeting documentation such as agendas; minutes and presentations; support the team in producing and maintaining project documentation such as risk and issue logs, action lists and project plans, as directed.
  • Support the team in tracking project performance against targets, coordinating and updating progress of documents, reports for the programme and input and update of quality business support and services data into CRM database and other reporting mechanisms to support the delivery of the Made Smarter programme
  • Create reports to meet compliance obligations on a regular basis from data recorded on CRM database. Retrieving and cleansing data as requested to support the timely provision of insights and datasets to inform service improvements
  • Contribute to optimising our operations by providing insights from data to guide improvements
  • Support the team to liaise with key stakeholders and other organisations to help maintain excellent working relationships; supporting the team with a wide range of stakeholders at various levels, decide on appropriate responses to queries and respond, when necessary, on behalf of the team
  • Carry out any other administrative tasks for the project as required, including booking rooms and refreshments and handling day to day enquiries and supporting the booking system
  • Manage email inboxes as required to ensure that programme queries are dealt with in a timely and professional manner
  • Coordination of workshops with delivery partners which could include creating and collecting feedback from partners, venue booking, registering attendees and other associated tasks
  • Any other reasonable duties to support the Small Business Directorate.
  • You’ll have/bring

    • Knowledge of project management, including data analysis, project planning and evaluation
    • Well-developed IT skills, experience of using financial and content management systems and processes and excellent report writing skills
    • In-depth knowledge of Excel and other MS Office tools including PowerPoint and Word
    • In-depth knowledge of database systems (e.g. Salesforce) including data entry and cleansing and experience using CRM systems, e.g. Salesforce, is desirable
    • Knowledge of data collection software (e.g. Google Forms, Smart Survey) desirable
    • Excellent written and verbal communication skills
    • Strong interpersonal and customer service skills
    • Ability to effectively develop and implement work plans
    • Organise all tasks to be delivered to the required standards.
    • Ability to achieve deadlines and targets
    • Excellent attention to detail with high professional standards
    • Proficiency in administrative procedures; and an ability to work effectively within a target-driven, KPI process-driven environment
    • Attention to detail, willingness to be flexible based on the requirements of the team, ability to multi-task and willingness to collaborate with other team members as well as work on your own initiative when required to do so

    Personal style and behaviour

    • Service-driven, with a passion for delivering exceptional stakeholder value
    • Proactive team player, contributing creative and innovative solutions to projects and objectives.
    • Adopts an agile approach, remaining productive in ambiguous and fast changing environments.
    • Helps foster collaboration, constructive dialogue and builds trust with peers.
    • A learning mindset, using challenges and opportunities to improve team and own performance.
    • Through good self-awareness, motivates oneself, seeking opportunities to develop own potential.
    • Takes responsibility and ownership of project tasks, continuously aiming to improve performance.

    You’ll Get

    • To join a fast paced, flexible and inclusive social enterprise
    • Hybrid working environment
    • 30 days’ holiday in addition to UK public holidays
    • Excellent employer pension contribution and Medical Cash Plan

    London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.

    Small Business Programmes Executive employer: London & Partners

    London & Partners is an exceptional employer that fosters a dynamic and inclusive work culture, offering a hybrid working environment that promotes flexibility and work-life balance. With a strong commitment to employee growth, the company provides ample opportunities for professional development, alongside generous benefits such as 30 days of holiday and excellent pension contributions. Joining our team means being part of a social enterprise dedicated to making a significant impact on the local economy while embracing the diversity that makes London unique.
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    Contact Detail:

    London & Partners Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Small Business Programmes Executive

    ✨Tip Number 1

    Familiarise yourself with the Made Smarter programme and its objectives. Understanding the specific goals and challenges of this initiative will help you demonstrate your enthusiasm and knowledge during interviews, making you a more appealing candidate.

    ✨Tip Number 2

    Network with professionals in the small business support sector. Attend relevant events or webinars to connect with individuals who work in similar roles. This can provide you with valuable insights and potentially lead to referrals that could boost your chances of landing the job.

    ✨Tip Number 3

    Brush up on your data analysis skills, particularly with Excel and CRM systems like Salesforce. Being able to showcase your proficiency in these areas during discussions can set you apart from other candidates and demonstrate your readiness for the role.

    ✨Tip Number 4

    Prepare examples of how you've successfully managed projects or supported teams in the past. Highlighting your experience with governance, compliance, and stakeholder engagement will show that you have the practical skills needed for the Small Business Programmes Executive position.

    We think you need these skills to ace Small Business Programmes Executive

    Project Management
    Data Analysis
    Report Writing
    Financial Management
    CRM Database Management
    Excel Proficiency
    MS Office Skills
    Stakeholder Engagement
    Attention to Detail
    Interpersonal Skills
    Customer Service Skills
    Administrative Procedures
    Time Management
    Problem-Solving Skills
    Flexibility and Adaptability

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Small Business Programmes Executive role. Focus on your project management, data analysis, and report writing abilities, as these are key aspects of the job.

    Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting small businesses and your understanding of the Made Smarter programme. Use specific examples from your past experiences to demonstrate how you can contribute to the team's goals.

    Highlight Technical Skills: Given the emphasis on IT skills in the job description, ensure you mention your proficiency in Excel, CRM systems like Salesforce, and any experience with data collection software. This will show that you have the technical know-how required for the role.

    Showcase Soft Skills: The role requires strong interpersonal and customer service skills. In your application, provide examples of how you've successfully collaborated with teams or managed stakeholder relationships in previous roles.

    How to prepare for a job interview at London & Partners

    ✨Showcase Your Project Management Skills

    Make sure to highlight your experience in project management during the interview. Discuss specific projects you've worked on, focusing on your role in data analysis, planning, and evaluation. This will demonstrate your ability to support the Made Smarter programmes effectively.

    ✨Demonstrate Your IT Proficiency

    Since the role requires well-developed IT skills, be prepared to discuss your experience with financial and content management systems. Mention your proficiency in Excel and any CRM systems you've used, like Salesforce, as this will show you can handle the technical aspects of the job.

    ✨Prepare for Data-Related Questions

    Expect questions about data entry, cleansing, and reporting. Be ready to explain how you've managed data in previous roles and how you ensure accuracy and compliance. Providing examples of reports you've created will also be beneficial.

    ✨Emphasise Your Communication Skills

    Strong written and verbal communication skills are crucial for this position. Prepare to discuss how you've effectively communicated with stakeholders in the past, and consider bringing examples of documentation you've produced, such as meeting minutes or project plans.

    Small Business Programmes Executive
    London & Partners
    L
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