M&E Contract Manager

Our client, a large local authority based in East London, is looking for an experienced M&E Contract Manager to run their M&E and compliance workstreams. We have an opportunity for an experienced Service Delivery Manager to lead the M&E function in our responsive repairs division. The key focus will be on ensuring a timely, compliant, and high-quality approach to works.

Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you will oversee daily team operations to ensure efficiency and effectiveness. You will aim to identify and implement operational efficiencies to ensure the M&E programme of works is completed effectively, compliantly, offers value for money solutions, and achieves a high level of customer satisfaction.

Due to the complex nature of the work stream, prior experience of managing M&E services, along with demonstrable stakeholder and contract management experience, is essential.

Duties include:

• Ensure team performance meets and exceeds KPIs.
• Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
• Lead responses to residents' queries, complaints, and feedback professionally.
• Manage and review operational risk registers to meet client expectations.
• Ensure successful service delivery through effective supply chain management.
• Manage contractors for procurement, commissioning, and service demands.
• Improve efficiency and output of repairs and maintenance services.
• Attend site meetings to resolve operational and technical issues.
• Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
• Record work-in-progress, conduct inspections, and compile improvement plans.
• Provide timely reports on project performance, targets, and budgets.
• Stay updated on contract management practices and legislation.
• Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
• Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
• Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
• Promote health, safety, and wellbeing in all work aspects.
• Oversee commercial management and cost control of contracts up to GBP5m, ensuring adherence to financial policies and procedures.
• Manage financial risks for projects and audit sub-contractor accounts.
• Implement the company’s performance management approach, supporting and guiding staff.
• Follow company policies for performance & absence management.
• Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
• Maintain a commercial focus for efficient service delivery.

Qualifications & Experience:

• Experience of managing within a commercial R&M construction contractor environment to deliver M&E services/projects to quality standards, within time and budget, and to customer satisfaction.
• HNC (or equivalent) in building.
• Proven experience in managing housing M&E workstreams.
• In-depth knowledge of housing legislation, including the Housing Act 2004.
• Degree (or equivalent) in a building-related subject or housing management.
• Membership of a professionally recognised construction industry body i.e., RICS, CIOB.
• Direct experience of managing operational delivery, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
• Experience of working within a commercialised environment.
• Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality, and enhance customer experience.
• Proven track record of supply chain management within a commercial project management environment.
• Experience of representing a company as a contract manager/representative.
• Full clean manual UK driving licence.

This is an excellent opportunity to join an established and reputable business. My client is offering an excellent salary & package and benefits. If this role is of interest, please apply or contact Danny Mangan.