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For Companies At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest experiences.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy perks like complimentary hotel stays, a discount card, and a pension scheme.
- Why this job: Be part of a dynamic team that encourages growth and challenges the norm.
- Qualifications: Previous experience preferred; must be friendly, organised, and a team player.
- Other info: Flexible hours and opportunities for career development await you!
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
The role will involve direct leadership of our Front Office, along with the management of a 24-hour hospitality operation. You will be tasked with ensuring the upholding of exceptional standards for every guest when checking in and out and throughout their stay with us. You will be responsible for ensuring all financial and booking transactions are completed correctly, in a timely manner and in line with our brand standards and company procedures. You will be responsible for developing your team and ensuring guest satisfaction at all times. This will be a hands-on role and you will be expected to lead from the front and uphold the brand values.
What will you be doing?
- Ensures all Front Office policies and procedures are adhered to.
- Coordinates management of the Front Office department while on duty to ensure a smooth operation and the highest level of guest satisfaction, seeking feedback on guest satisfaction and responding directly back to guests who experience any issues.
- Strong & effective communication with all other departments.
- Provides guidance and motivation to the Front Office team, creating an environment that allows colleagues to achieve job fulfilment and providing a path for career development with AccorHotels.
- Responsible for balancing operational, administrative, and colleague's needs.
- Develops, implements, and maintains new incentives through the promotion of our loyalty program ALL to motivate colleagues and maximize hotel revenue.
- Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget.
- Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable of all safety & emergency procedures ensuring a clean and safe working environment.
Qualifications
Who are we looking for?
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organizational skills.
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more!
Front Office Manager employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with Accor's brand values and mission. Understanding their commitment to exceptional guest experiences will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Accor. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your experience and how it relates to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or improved customer satisfaction in previous roles. This will showcase your problem-solving skills and ability to maintain high standards in a fast-paced environment.
✨Tip Number 4
Demonstrate your leadership style by sharing how you've motivated teams in the past. Highlighting your ability to create a positive work environment and develop team members will resonate well with Accor's focus on colleague fulfilment.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in front office roles. Emphasise your customer service skills and any leadership experience you have.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Accor's values. Mention specific examples of how you've upheld guest satisfaction in previous roles.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate colleagues and manage operations effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Manager.
How to prepare for a job interview at IBIS
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and developed your team in the past. Use specific examples to illustrate your ability to create a positive work environment.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Prepare to share instances where you went above and beyond for guests. Highlight your approach to handling complaints and ensuring guest satisfaction, as this will resonate well with the interviewers.
✨Understand the Brand Values
Familiarise yourself with Accor's brand values and mission. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their vision.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of potential challenges you might face in the role and how you would address them. This will demonstrate your readiness for the hands-on nature of the position.
