Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences daily.
- Company: Join IBIS London City Shoreditch, part of the global Accor family, dedicated to memorable guest moments.
- Benefits: Enjoy £14.63/hour, free hotel stays, discounts, career growth, and wellness support.
- Why this job: Be part of a fun, high-energy team that values inclusivity and personal growth.
- Qualifications: Service-focused personality with leadership experience in hospitality preferred.
- Other info: Fluency in English is essential; enjoy a complimentary stay to understand guest perspectives.
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you! As part of our team you can have:
- Salary – £14.63/hour
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Pension Scheme
- Talent gym access
- Additional holidays with service
- Delicious complimentary meals on duty prepared by our creative chefs
- Career opportunities across a network of international brands
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Reception Shift Leader, you will:
- Welcome the guests and provide support and leadership to all Reception Team Members.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Ensure department policies and procedures are well understood by all employees and observed in tasks performed.
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Ensure employees are informed daily about priorities to personalize service.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Contract Type - Permanent
Shift - Full Time /169 hours
Start Date - As soon as possible
Location - Shoreditch, London
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 348 rooms, Restaurant & Bar.
To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!
By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Qualifications:
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with FOLS/ OPERA or a related system at ACCOR / Hospitality.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Familiarise yourself with the IBIS brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews and demonstrate your commitment to their customer service ethos.
✨Tip Number 2
Highlight any previous leadership experience in hospitality, especially if you've worked with systems like FOLS or OPERA. Be ready to discuss specific examples of how you've successfully led a team and handled guest concerns.
✨Tip Number 3
Prepare to showcase your interpersonal skills. As a Front Office Shift Leader, you'll need to lead by example, so think of scenarios where you've effectively communicated with both guests and team members to resolve issues.
✨Tip Number 4
Research the local area around Shoreditch and be prepared to discuss how you can enhance the guest experience by providing local insights. This shows your initiative and willingness to go above and beyond for guests.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Shift Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of IBIS London City Shoreditch that resonate with you, such as their commitment to guest satisfaction and team spirit.
Highlight Relevant Experience: In your CV, emphasise any previous leadership roles in hospitality, particularly those involving customer service. Include specific examples of how you've contributed to guest satisfaction and team performance.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in a front office role.
How to prepare for a job interview at IBIS
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's mission.
✨Demonstrate Leadership Skills
As a Front Office Shift Leader, you'll need to lead and support your team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in the past.
✨Understand the Company Culture
Research IBIS London City Shoreditch and its values before the interview. Familiarise yourself with their commitment to diversity and inclusion, and be ready to discuss how you can contribute to creating a welcoming environment for both guests and staff.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to handle guest complaints or ensure service standards were met, and be ready to explain your thought process and actions.
