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- Tasks: Act as the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join Vertu BMW Yeovil, one of the UK's largest motor retailers with a strong reputation.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team focused on customer relationships and personal development.
- Qualifications: Previous customer service experience is essential; communication skills are key.
- Other info: Employment checks will be conducted before starting.
The predicted salary is between 24000 - 36000 £ per year.
Here at Vertu BMW Yeovil, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
Service Advisor in Yeovil employer: Vertu BMW
Contact Detail:
Vertu BMW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Yeovil
✨Tip Number 1
Familiarise yourself with the BMW brand and its values. Understanding what makes BMW unique will help you connect with customers and demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate how you would handle various customer situations effectively.
✨Tip Number 3
Research common challenges faced by Service Advisors in the automotive industry. Being prepared to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Vertu BMW Yeovil if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Service Advisor in Yeovil
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and relationship management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer-facing roles. Emphasise your communication skills, ability to work in a fast-paced environment, and any experience with upselling or customer satisfaction initiatives.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully built relationships with customers in the past and how you can contribute to maintaining high customer satisfaction levels at Vertu BMW Yeovil.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Vertu BMW
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build warm, trusted relationships with customers is crucial. Prepare examples from your previous experience where you successfully managed customer expectations and resolved issues to demonstrate your customer service prowess.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Service Advisor, such as communication with customers and the workshop. Be ready to discuss how you would handle specific scenarios, like upselling additional products or following up with customers post-service.
✨Prepare for Fast-Paced Environment Questions
Expect questions about working in a fast-paced environment. Think of instances where you met targets and deadlines under pressure, and be prepared to explain how you prioritised tasks effectively.
✨Research Vertu BMW Yeovil
Do some homework on Vertu BMW Yeovil and their values. Understanding their commitment to customer satisfaction and colleague development will help you align your answers with their company culture during the interview.
