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- Tasks: Support the team in delivering excellent customer service and manage the complaints process.
- Company: Community Gateway manages 7000 homes in Preston, focusing on customer service and community impact.
- Benefits: Enjoy 26 days holiday, free parking, health cash plan, and flexible working arrangements.
- Why this job: Join a passionate team dedicated to making a positive difference in the community.
- Qualifications: Must have excellent communication skills and a passion for customer service; experience is a plus.
- Other info: Diverse backgrounds are encouraged; check our website for application tips.
The predicted salary is between 24800 - 34800 £ per year.
The Service Improvement Officer (SIO) will be supporting the team and guiding the organisation in delivering excellent customer service across all areas of the business. Working as part of a small team, the SIO will gather and analyse insight, manage the organisations Complaints Process and support the organisation to identify improvement and implement change.
It is essential you have:
- A passion for providing excellent customer service
- Excellent communication and interpersonal skills
- The ability to formulate, analyse and produce reports
- Ability to problem solve using data and insight effectively
- A good knowledge of IT systems and an ability to navigate multiple systems
It would be great if you also had:
- Experience working in customer focussed roles
- Experience working across different service areas
Why work with Community Gateway?
Our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.
Working Arrangements
This role has the opportunity to work both from our gorgeous dock-front offices and at home. You will generally be expected to be in the office at least 60% of the time, with flexibility given to accommodate business and personal needs.
A bit more about us:
Community Gateway own and manage around 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.
If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application.
Dates for your diary: The closing date for this advert is midnight on Monday 28th April 2025 with interviews expected to be held w/c 12th May 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
Service Improvement Officer in Preston, Lancashire employer: Community Gateway Association
Contact Detail:
Community Gateway Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Officer in Preston, Lancashire
✨Tip Number 1
Familiarise yourself with Community Gateway's mission and values. Understanding their commitment to excellent customer service and community impact will help you align your responses during interviews, showcasing how your passion for customer service fits with their goals.
✨Tip Number 2
Prepare specific examples of how you've used data to solve problems in previous roles. Since the SIO role involves analysing insights and managing complaints, demonstrating your analytical skills with real-life scenarios will make you stand out.
✨Tip Number 3
Network with current or former employees of Community Gateway if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Showcase your adaptability and experience in customer-focused roles. Highlight any instances where you've successfully navigated multiple IT systems or collaborated across different service areas, as this is crucial for the SIO position.
We think you need these skills to ace Service Improvement Officer in Preston, Lancashire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that align with the role of Service Improvement Officer. Use specific examples to demonstrate your communication and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for excellent customer service and how your background makes you a great fit for the role. Mention your ability to analyse data and produce reports, as well as your familiarity with IT systems.
Showcase Relevant Experience: If you have experience working across different service areas or in customer-focused roles, be sure to highlight this in your application. This will show the employer that you understand the diverse needs of their customers.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the Service Improvement Officer role.
How to prepare for a job interview at Community Gateway Association
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's requirements.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've used data and insights to solve problems in previous roles. Bring examples of reports you've produced or improvements you've implemented based on your analysis, as this will showcase your ability to formulate and analyse information effectively.
✨Familiarise Yourself with IT Systems
Since the role requires navigating multiple IT systems, be ready to talk about your experience with various software and tools. Highlight any specific systems you've worked with and how you adapted to new technologies, which will show your technical competence.
✨Emphasise Team Collaboration
As the position involves working within a small team, it's important to convey your ability to collaborate effectively. Share instances where you've successfully worked with others to achieve common goals, demonstrating that you're a team player who can contribute positively to the organisation.
