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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a generous pension scheme, and a 30% discount on all products.
- Why this job: Grow your career with full training and support in a welcoming environment.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available; commitment to inclusivity and community engagement.
Location: The Co-operative Food, Stafford Street, Telford, TF2 9JQ
Contract: 16 hours per week + regular overtime, permanent, part time
Varied shifts including early mornings from 5:45am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- Confidence in working alone in a store environment.
- The flexibility to work a range of different shifts.
Benefits:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- ~A pension scheme with up to 10% employer contributions.
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~Rotas shared three weeks in advance and accessible on your phone.
- ~Cycle-to-work scheme.
Building an inclusive workplace:
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Store Shift Supervisor employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Shift Supervisor
✨Tip Number 1
Familiarise yourself with the Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or handled challenging situations in previous roles. This will demonstrate your leadership skills and ability to manage a store environment effectively.
✨Tip Number 3
Be ready to discuss your flexibility with shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can highlight your commitment to the Co-op's community-focused approach.
We think you need these skills to ace Store Shift Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Store Shift Supervisor. Highlight key skills such as leadership, customer service, and team development in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous supervisory or customer service roles, and include specific examples of how you've led a team or improved customer satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the Co-op's values. Mention your understanding of the importance of community involvement and how you can contribute to fostering an inclusive workplace.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and prepared when completing them.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with tasks like coaching team members, managing store operations, and delivering excellent customer service. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or handled challenging situations in the past. Highlight your ability to coach and support others, as well as your experience in fostering an inclusive environment. This is crucial for a supervisory position.
✨Demonstrate Flexibility
Be ready to discuss your availability and willingness to work varied shifts, including early mornings and late evenings. Showing that you can adapt to different schedules will make you a more attractive candidate for the role.
✨Engage with the Community
Research the local community and think about how you can contribute to it as a Customer Team Leader. Be prepared to discuss ideas on building relationships within the community and supporting the store's local initiatives during your interview.
