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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on all products.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Great people skills, a positive attitude, and flexibility for varied shifts are essential.
- Other info: No CV needed to apply; mobile-friendly application process available.
Closing date: 18-04-2025
Location: 60-73 High Street, Fortrose, IV10 8TF
Pay: £12.30 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member - Generous benefits package with pension contribution (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Generous benefits package with pension contribution (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role involves varied shifts, expressing your willingness to adapt to different schedules will be a plus.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Team Member - Generous benefits package with pension contribution (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and required skills, as these will help you tailor your application.
Highlight Relevant Experience: Even though no CV is needed, make sure to mention any relevant experience or skills in your application. Focus on customer service experience, teamwork, and problem-solving abilities that align with the role.
Complete Online Assessments: Prepare to complete the two online assessments as part of the application process. These tests are crucial, so take your time and ensure you understand the questions before answering.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and how you align with their values. Mention your willingness to support the community and provide excellent customer service.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Emphasise Teamwork Skills
Co-op values collaboration among its team members. Highlight your ability to work well with others and share experiences where you supported colleagues or contributed to a team effort. This will show that you're a team player who can help make everyone's day better.
✨Be Ready for Shift Flexibility
The role requires working varied shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to different schedules. This shows that you're flexible and ready to meet the demands of the job.
✨Demonstrate Problem-Solving Abilities
Co-op looks for individuals who can approach challenges positively. Prepare to discuss specific instances where you've successfully solved problems or adapted to changes in a work environment. This will illustrate your proactive approach to overcoming obstacles.
