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- Tasks: Join our team as a Customer Advisor, providing excellent service and supporting store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on Co-op products.
- Why this job: Be part of a friendly team, make a difference in your community, and develop your skills.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible shifts available, with full training provided and support for personal development.
Customer Team Member Location: 3 Market Court, Bedale, DL8 1YA
Contract: 16 hours per week + regular overtime, part time
Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Customer Advisor (Part Time) (Permanent) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Part Time) (Permanent)
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your dedication to providing excellent service.
✨Tip Number 3
Be ready to talk about your flexibility with shifts. Since the role requires varied hours, showing that you are adaptable and willing to work different times will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community. If you have any experience or interest in community activities, mention it during your interview. Co-op values community involvement, and this could set you apart from other candidates.
We think you need these skills to ace Customer Advisor (Part Time) (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Tailor your application to highlight relevant experiences that demonstrate your ability to provide friendly and thoughtful service.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as customer service experience, teamwork, and problem-solving abilities. Use specific examples from your past work or volunteer experiences to illustrate these skills.
Prepare for Online Assessments: Since the application process includes two online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and prepared.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Co-op and how you align with their values of community support and customer service.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be expected to provide excellent service. Prepare examples of how you've helped customers in the past, whether it's resolving issues or enhancing their shopping experience.
✨Demonstrate Teamwork
Co-op values collaboration. Think of instances where you've worked effectively with others to achieve a common goal. Highlight your ability to support colleagues and contribute to a positive team environment.
✨Be Ready for Flexibility
The role involves varied shifts, so be prepared to discuss your availability. Show that you're adaptable and willing to take on different tasks, from stocking shelves to assisting customers at the till.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to community and inclusivity. Be ready to discuss how you can contribute to these values and support local initiatives as part of your role.
