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For Companies At a Glance
- Tasks: Carry out maintenance tasks and ensure top-notch customer service.
- Company: Join an award-winning residential developer making a difference in Wiltshire.
- Benefits: Enjoy a competitive salary, company van, and fuel card.
- Why this job: Be part of a team that values quality and customer satisfaction.
- Qualifications: Experience in a similar role and excellent communication skills required.
- Other info: Opportunity to work in a dynamic environment with growth potential.
The predicted salary is between 30000 - 38000 £ per year.
PSR Solutions are currently assisting an award-winning residential developer in their search for a Customer Service Operative. This opportunity is working on developments in Wiltshire and the surrounding areas. The Customer Service Operative is responsible for carrying out maintenance tasks during the warranty period and maintaining a 5-star customer service.
Location: Wiltshire & surrounding areas
Salary: £36,000 - £43,000 (dependant on experience) + van & fuel card
Customer Service Operative Responsibilities:
- Ensuring maintenance works are completed to the highest standard.
- Liaising with Customer Service Coordinators to update status of works.
- To complete stock unit inspections.
Customer Service Operative Skills/Experience:
- Proven experience in a similar role for a residential developer.
- Excellent communication skills.
- Skilled multi trader.
To apply, please submit your CV and one of our team will contact you.
Customer Service Operative employer: PSR Solutions
Contact Detail:
PSR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Familiarise yourself with the specific developments in Wiltshire that the company is involved with. Understanding their projects will help you speak confidently about how your skills can contribute to maintaining their high standards.
✨Tip Number 2
Brush up on your communication skills, as they are crucial for liaising with the Customer Service Coordinators. Practising clear and concise communication can set you apart during any informal discussions or interviews.
✨Tip Number 3
Highlight your multi-trade skills by preparing examples of past maintenance tasks you've completed. Being able to discuss specific scenarios where you’ve excelled will demonstrate your hands-on experience effectively.
✨Tip Number 4
Network with professionals in the residential development sector. Engaging with others in the field can provide insights into the company culture and expectations, which can be beneficial when you apply through our website.
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and multi-trade skills. Use specific examples from previous roles that demonstrate your ability to maintain high standards and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and skills mentioned in the job description. Explain why you are a good fit for the role and how your experience aligns with the company's values of providing 5-star customer service.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you mention any relevant experiences where you successfully liaised with clients or team members. This could include resolving issues or updating stakeholders on project statuses.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PSR Solutions
✨Showcase Your Multi-Trade Skills
Make sure to highlight your experience as a multi-trade operative. Be prepared to discuss specific tasks you've completed in previous roles, demonstrating your versatility and ability to handle various maintenance issues.
✨Emphasise Customer Service Excellence
Since the role requires maintaining a 5-star customer service, be ready to share examples of how you've gone above and beyond for customers in the past. This will show your commitment to providing exceptional service.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a dissatisfied customer or managing multiple tasks at once. Practising your responses can help you feel more confident during the interview.
✨Research the Company
Familiarise yourself with the residential developer's projects and values. Showing that you understand their work and culture can set you apart from other candidates and demonstrate your genuine interest in the position.
