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- Tasks: Coordinate schedules, manage quotes, and oversee maintenance tasks for a dedicated client.
- Company: Join a growing Building Maintenance and Facilities Services company in Wiltshire.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in building maintenance and client satisfaction.
- Qualifications: Experience in administration, customer service, or scheduling is essential; familiarity with maintenance processes is a plus.
- Other info: Office-based role with a focus on developing strong client relationships.
The predicted salary is between 20000 - 28000 £ per year.
Contract Support Administrator Scheduler / Helpdesk Admin based in Bulford, Wiltshire. £25-27k depending on experience. 40 hours a week - office based.
Are you a Contract Support Administrator used to dealing with enquiries and making them happen, or already in a Scheduler / Helpdesk Coordinator role and looking for your next role in the Bulford area of Wiltshire? Are you familiar with a Maintenance Helpdesk process but also someone that can schedule, plan and coordinate engineers' diaries, look after quotes and manage subcontractors? Or are you someone with strong Admin / Customer Services skills that has experience of planning and coordinating tradespeople that work on responsive maintenance contracts or similar?
This continuously growing Building Maintenance and Facilities Services company are looking to recruit a Responsive Repairs Scheduler to oversee and coordinate a new contract that they have been awarded across Wiltshire and surrounding areas. As a company, they will deliver planned and reactive works to Mechanical, Electrical, HVAC, building fabrics such as Carpentry, Plumbing, Painting and Decorating, Patch Plastering, as well as delivering small and minor works projects. Previous knowledge and experience of reactive contracts is advantageous.
Supporting the regional Contract Manager, you will be responsible for:
- Ownership of all administrative tasks for one dedicated client including raising all jobs, scheduling engineers & subcontractors for reactive, remedial & PPM jobs
- Raising contractor work orders
- Raising supplier purchase orders
- Ensuring compliance service reports and job cards are completed for each job as required
- Creating PPM Schedules
- Creating Quotes
- Managing all data input onto customer portal
- Assisting in managing all PPM activity across the clients' buildings ensuring we remain compliant with all of our contractual and statutory obligations
- Developing and maintaining strong client relationships and reporting any service failures
- Ensuring a consistent level of delivery is provided across all sites
For further information on the role and the company recruiting, please APPLY NOW or get in touch with Gary Cornes for a confidential chat.
Contract Support Administrator employer: ThriveSW Limited
Contact Detail:
ThriveSW Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Familiarise yourself with the specific maintenance helpdesk processes mentioned in the job description. Understanding how to schedule and coordinate engineers' diaries will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the building maintenance and facilities services industry. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing administrative tasks and coordinating tradespeople. Be ready to share specific examples that highlight your organisational skills and ability to handle multiple tasks efficiently.
✨Tip Number 4
Research the company’s values and recent projects. Demonstrating knowledge about their operations and showing enthusiasm for their work can set you apart from other candidates during the interview process.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract support administration, scheduling, and customer service. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experience aligns with the tasks of raising jobs, scheduling engineers, and managing subcontractors.
Showcase Relevant Skills: Emphasise your organisational skills, attention to detail, and ability to manage multiple tasks. Mention any experience you have with maintenance helpdesk processes or coordinating tradespeople.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at ThriveSW Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Contract Support Administrator. Familiarise yourself with scheduling, planning, and coordinating tasks, as well as the maintenance helpdesk process. This will show your potential employer that you're genuinely interested and prepared.
✨Demonstrate Your Customer Service Skills
Since the role involves managing client relationships, be ready to discuss your previous experiences in customer service. Share specific examples of how you've handled enquiries or resolved issues effectively, showcasing your communication skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to schedule engineers or manage multiple tasks simultaneously. Prepare to explain your thought process and how you prioritised tasks under pressure.
✨Show Enthusiasm for the Company
Research the company and its values before the interview. Be prepared to discuss why you want to work there and how you can contribute to their success. Showing enthusiasm can set you apart from other candidates.
