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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a generous pension scheme, and a 30% discount on all products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts, including evenings and weekends, with a focus on inclusivity.
Contract: 16 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Provide friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Balance leading and supporting your team while being active on the shop floor.
- Flexibility to work a range of different shifts.
Benefits include:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- ~A pension scheme with up to 10% employer contributions.
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~Rotas shared three weeks in advance and accessible on your phone.
- ~Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Lead Store Person employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Store Person
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or managed challenging situations in the past. This role requires strong leadership skills, so demonstrating your experience in coaching and supporting others will be crucial.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role involves varied shifts, showing that you're adaptable and willing to work early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can demonstrate your commitment to Co-op's community-focused approach, which is a key aspect of the role.
We think you need these skills to ace Lead Store Person
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader at Co-op. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Leadership Skills: Emphasise any previous experience in leadership or team management. Discuss how you have coached or supported team members in the past, as this is a key aspect of the role.
Showcase Customer Service Experience: Provide examples of your customer service skills. Mention specific instances where you delivered exceptional service or resolved challenging situations, as this will demonstrate your suitability for the role.
Prepare for Online Assessments: Since the application process includes two online assessments, practice similar assessment types beforehand. This will help you feel more confident and perform better during the actual assessments.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with tasks like coaching team members, managing store operations, and delivering excellent customer service. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team or managed challenging situations in the past. Highlight your ability to coach and support others, as well as your experience in fostering an inclusive culture. This is crucial for a position that involves supervising team members.
✨Emphasise Community Engagement
Co-op values community involvement, so be ready to discuss how you can contribute to local initiatives. Share any previous experiences where you've built relationships within a community or supported local projects, as this aligns with the company's mission.
✨Be Ready for Flexibility
Since the role requires working varied shifts, express your willingness to adapt to different schedules. Discuss any previous experiences where you've successfully managed flexible work hours, showing that you're reliable and committed to the team's needs.
