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- Tasks: Handle customer care tickets and ensure top-notch service delivery.
- Company: Join CK International, a leader in waste compaction equipment with a focus on quality and innovation.
- Benefits: Enjoy paid holidays and a pension fund while working in a supportive environment.
- Why this job: Be part of a dynamic team that values your potential and fosters growth.
- Qualifications: 1 year in customer service/admin and 5 GCSEs including Maths and English required.
- Other info: Opportunity to work with a dedicated team and enhance your skills in a thriving industry.
The predicted salary is between 24000 - 36000 £ per year.
CK International is an innovative company, focused on delivering high quality products to our marketplace. We aim to help our people realise their potential. As the market leader in waste compaction equipment in the UK and throughout Europe, we pride ourselves on our quality of engineering, dedicated customer service and aftersales support. Due to an internal structure change, we have a fantastic opportunity for a Customer Service Team Member to join our team.
Job Purpose
To handle open Customer Care tickets to resolution or escalation in order to deliver best in class service to our customers.
Main duties and responsibilities
- Handling allocated tickets to resolution
- Contacting customers to clarify issues and book engineers' works
- Updating works onto the schedule
- Updating line manager with new works booked for review
- Sending job quotations
- Sending engineers' job sheets to the customer for works completed
- Administering the building of new customers' information into our systems
- Administering customer systems such as Ecovardis and Avetta
- Invoicing of completed jobs daily
- Other admin duties as required
Qualifications and experience:
- Minimum 1 year experience in a Customer Service / Admin role
- Minimum 5 GCSEs to include Maths and English at grade C or above
- Competent in use of Microsoft suite, e.g. emails, Word and Excel
- Good attention to detail
- Good communicator with the ability to build strong relationships with the CK team, third-party suppliers and customers
- Ability to work to deadlines
- Strong teamworking ethic
Skills: Customer Care
Benefits: Paid Holidays, Pension Fund
Customer Care Team Member employer: CK International Ltd
Contact Detail:
CK International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Member
✨Tip Number 1
Familiarise yourself with CK International's products and services. Understanding the specifics of waste compaction equipment will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints effectively.
✨Tip Number 3
Network with current or former employees of CK International on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed in the Customer Care Team.
✨Tip Number 4
Prepare questions to ask during the interview that show your enthusiasm for the role and the company. This could include inquiries about team dynamics, training opportunities, or how success is measured in the Customer Care Team.
We think you need these skills to ace Customer Care Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Care Team Member position. Tailor your application to highlight relevant experience in customer service or engineering.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service or administrative roles. Highlight specific achievements and skills that align with the job requirements, such as your proficiency in Microsoft Office and your attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background and skills make you a great fit for handling customer care tickets and building relationships with customers and suppliers.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Care Team Member role.
How to prepare for a job interview at CK International Ltd
✨Know the Company
Before your interview, take some time to research CK International. Understand their products, values, and what sets them apart in the waste compaction industry. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise any previous customer service or admin experience you have. Be ready to discuss specific examples of how you've handled customer queries or resolved issues in the past, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
As a Customer Care Team Member, strong communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so be prepared to showcase your ability to build rapport and resolve conflicts.
✨Show Your Team Spirit
CK International values teamwork, so be sure to convey your ability to work well with others. Share examples of how you've collaborated with colleagues or supported team goals in previous roles, highlighting your commitment to contributing positively to the team environment.
