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- Tasks: Assist with patient care, handle complaints, and manage data in a dynamic office environment.
- Company: Join Optical Express, a leader in eye care with over 34 years of trusted service.
- Benefits: Enjoy competitive pay, discounts on vision products, and a modern city centre workspace.
- Why this job: Be part of a caring culture focused on community impact and professional growth.
- Qualifications: Customer service experience preferred; training provided; must be proficient in Microsoft Office.
- Other info: Opportunity for career progression within a global organisation.
The predicted salary is between 28800 - 43200 £ per year.
Location – Glasgow City Centre
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted Optical Express with their eye care.
With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre.
Part of that journey will involve:
- Building rapport quickly with patients
- Handling service related issues
- Working closely with your colleagues to ensure patients receive excellent care
- Logging and Acknowledging Complaints
- Complaint Investigation
- Data Analysis
- Email Inbox Triage / Administration
Previous Customer Service experience is preferred, although full training will be provided. Proficiency in Microsoft Office applications, as well as the ability to acquire new IT skills is required.
Competitive salary
Discounted vision correction products/procedures
Modern, city centre working environment
Discounted rates at on site restaurant
Investment in your training and career progression
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Office Admin Temporary Workers employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Admin Temporary Workers
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showing that you're a great fit for their team.
✨Tip Number 2
Brush up on your customer service skills, as previous experience is preferred. Think of examples from your past roles where you've successfully handled complaints or provided exceptional service, as these will be valuable in discussions.
✨Tip Number 3
Get comfortable with Microsoft Office applications, especially Excel and Outlook. Being able to demonstrate your proficiency in these tools can set you apart, as they are essential for the administrative tasks involved in the role.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to patient care and complaint management. Having a few thoughtful strategies in mind will show your proactive approach and readiness for the challenges of the role.
We think you need these skills to ace Office Admin Temporary Workers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise any previous roles where you handled complaints or worked in a clinical environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to work in a team. Mention specific skills like data analysis and proficiency in Microsoft Office that align with the job description.
Highlight Relevant Skills: In your application, clearly outline your skills in complaint handling, email management, and any IT skills you possess. This will demonstrate your readiness for the role and your ability to adapt quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an office administrator.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
Since previous customer service experience is preferred, be ready to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to build rapport quickly and resolve issues effectively.
✨Demonstrate IT Proficiency
Familiarise yourself with Microsoft Office applications, as well as any other relevant software. During the interview, mention your experience with these tools and express your eagerness to learn new IT skills if needed.
✨Understand the Company Culture
Research Optical Express and their commitment to patient care, community involvement, and integrity. Be prepared to discuss how your values align with theirs and how you can contribute to their culture of care and trust.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding complaint handling and data analysis. Think of scenarios where you've successfully navigated similar challenges and be ready to explain your thought process.
