Assistant Case Manager

Assistant Case Manager

Hanslope Full-Time 27415 - 27415 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist in managing Freedom of Information requests and handle historical records.
  • Company: Join the Foreign, Commonwealth & Development Office, a key player in UK history.
  • Benefits: Enjoy flexible hours, remote work options, gym access, and a supportive environment.
  • Why this job: Be part of preserving history while gaining insights into government operations and international relations.
  • Qualifications: Organised, detail-oriented, with experience in fast-paced or administrative roles; driving licence is a plus.
  • Other info: 12-month full-time contract with opportunities for personal development.

The predicted salary is between 27415 - 27415 £ per year.

Location: Hanslope Park, Milton Keynes, MK19 7BH

Salary: £27,415.00 Per Annum

Hours: Monday - Friday, 8:00am – 4:00pm (Some flexibility with hours)

One day remote working per week.

Contract Type: 12 Month FTC, Full Time

Are you curious about history and how it continues to shape the present? Do you enjoy working with unique records and playing a vital role in making government information accessible to the public? If so, we have an exciting opportunity for you to join the Foreign, Commonwealth & Development Office (FCDO) as an Assistant Case Manager in our Historical Information Rights Unit.

The HIR Team is responsible for handling Freedom of Information (FOI) requests from the public concerning government records that are over twenty years old. These records—held at The National Archives (TNA)—are some of the world’s most significant historical collections. Within this role you will liaise with various internal teams and services to help review and release historical records. You will also undertake key administrative tasks such as monitoring inboxes and filing documentation.

This is a great opportunity to work with one of the UK’s most important historical archives and learn about international relations and how government information is managed. You will also enjoy a flexible and supportive working environment with 1 day per week working from home.

Key Responsibilities:
  • Work directly with the FCDO’s vast archive of 1.2 million files
  • Support the timely and accurate processing of FOI requests
  • Liaise with various internal teams and services to help review and release historical records
  • Undertake key administrative tasks such as monitoring inboxes, updating request logs, arranging reprographics, and filing documentation

You’ll play an essential part in safeguarding public access to historical information while supporting the smooth functioning of a small, friendly, and knowledgeable team.

What We’re Looking For:
  • Organised with great attention to detail
  • Experience in fast paced roles
  • Experience within administration roles would be beneficial
  • Comfortable handling evolving tasks and responsibilities
  • Driving licence would be a plus due to the logistics of the site
  • Keen to develop knowledge of historical records
  • SC Clearance will be required for this role
What We Offer You:
  • Life assurance scheme
  • Employee Assistance Programme
  • Pension
  • On Site Canteen
  • 24 hour on site Gym

Assistant Case Manager employer: Restore PLC

The Foreign, Commonwealth & Development Office (FCDO) is an exceptional employer, offering a unique opportunity to work with one of the UK’s most significant historical archives at Hanslope Park, Milton Keynes. With a supportive work culture that promotes flexibility, including one day of remote working per week, employees benefit from a range of perks such as life assurance, an employee assistance programme, and access to on-site facilities like a gym and canteen. The FCDO is committed to fostering employee growth, making it an ideal place for those looking to develop their skills while contributing to the preservation of vital historical information.
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Contact Detail:

Restore PLC Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Case Manager

✨Tip Number 1

Familiarise yourself with the Freedom of Information Act and its implications for historical records. Understanding how FOI requests work will not only help you in the role but also demonstrate your genuine interest in the position during any discussions.

✨Tip Number 2

Network with professionals in the field of historical information management. Engaging with current or former employees of the FCDO or similar organisations can provide valuable insights and potentially useful connections that may aid your application.

✨Tip Number 3

Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in fast-paced environments. Be ready to discuss these experiences in detail, as they are crucial for the Assistant Case Manager role.

✨Tip Number 4

Research the historical records held at The National Archives and be prepared to discuss specific examples that interest you. This will not only show your enthusiasm for the role but also your commitment to safeguarding public access to historical information.

We think you need these skills to ace Assistant Case Manager

Organisational Skills
Attention to Detail
Administrative Skills
Experience with Freedom of Information (FOI) requests
Communication Skills
Ability to Work in a Fast-Paced Environment
Team Collaboration
Time Management
Problem-Solving Skills
Adaptability
Knowledge of Historical Records
Proficiency in Microsoft Office Suite
Record Keeping
Customer Service Skills

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Assistant Case Manager position. This will help you tailor your application to highlight relevant skills and experiences.

Highlight Relevant Experience: When writing your CV and cover letter, emphasise any previous experience in administration or fast-paced roles. Mention specific tasks that align with the responsibilities listed, such as handling requests or managing documentation.

Showcase Attention to Detail: Since the role requires great attention to detail, provide examples in your application where you successfully managed detailed tasks or projects. This could include monitoring logs or filing documentation accurately.

Express Your Interest in History: Convey your curiosity about history and how it shapes the present in your cover letter. Explain why working with historical records excites you and how you can contribute to making government information accessible.

How to prepare for a job interview at Restore PLC

✨Show Your Organisational Skills

As an Assistant Case Manager, you'll need to demonstrate your ability to stay organised and manage multiple tasks. Prepare examples from your past experiences where you successfully handled administrative duties or managed competing priorities.

✨Familiarise Yourself with FOI Requests

Understanding Freedom of Information requests is crucial for this role. Research the process and be ready to discuss how you would approach handling such requests, including any relevant experience you may have.

✨Highlight Your Attention to Detail

Attention to detail is key in this position. Be prepared to provide specific examples of how your meticulous nature has positively impacted your work in previous roles, especially in administrative settings.

✨Demonstrate Your Interest in Historical Records

Since the role involves working with significant historical collections, express your curiosity about history and how it shapes the present. Share any relevant experiences or interests that align with the mission of the FCDO.

Assistant Case Manager
Restore PLC
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  • Assistant Case Manager

    Hanslope
    Full-Time
    27415 - 27415 £ / year (est.)

    Application deadline: 2027-04-23

  • R

    Restore PLC

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