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- Tasks: Maximise rent recovery and support tenants in temporary accommodation.
- Company: Join a dedicated team focused on housing solutions in East London.
- Benefits: Competitive pay of £23.41 p/hr with potential for ongoing work.
- Why this job: Make a real impact by helping customers manage their rent arrears.
- Qualifications: Experience as a Rent Recovery Officer and managing complex debt cases required.
- Other info: Initial contract of 3 to 6 months with opportunities for growth.
Initial 3 to 6 month ongoing contract £23.41 p/hr umbrella.
Responsibilities:
- To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process.
- To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable.
- To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service.
- To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery.
- Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential.
- To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible.
- To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
- To help customers manage their arrears as they move between temporary accommodation solutions.
- To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation.
- To contribute to delivery of internal Housing Services processes that fall within the Rent Recovery team's remit.
Requirements:
- Proven experience working as a Rent Recovery Officer is essential to be considered.
- Proven experience working in a Council or Housing Association.
- Proven record of effectively managing complex debt recovery cases and maximising income to the organisation.
- Experience of presenting evidence at Court.
Closing Date: April 29th 2025. If you are interested in this position AND meet the requirements, APPLY NOW!
Rent Recovery Officer employer: Vox Network Consultants Limited
Contact Detail:
Vox Network Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Recovery Officer
✨Tip Number 1
Familiarise yourself with the specific rent recovery processes used in East London. Understanding local policies and procedures will give you an edge during interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in rent recovery. Engaging with them can provide insights into the challenges faced in the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving complex debt recovery cases. Highlight your problem-solving skills and how you've successfully managed similar situations in the past.
✨Tip Number 4
Research the organisation's values and recent initiatives related to housing and rent recovery. Tailoring your conversation to align with their mission can demonstrate your genuine interest and commitment to their goals.
We think you need these skills to ace Rent Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Rent Recovery Officer. Focus on your achievements in managing complex debt recovery cases and maximising income for previous employers.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Emphasise your proven experience in council or housing association settings and your ability to provide high-quality service to tenants.
Showcase Relevant Skills: In your application, highlight skills such as case management, communication, and record-keeping. Provide examples of how you've successfully contacted tenants and resolved issues related to rent arrears.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Vox Network Consultants Limited
✨Know Your Stuff
Make sure you understand the rent recovery process inside out. Familiarise yourself with the specific challenges faced in temporary accommodation and council housing, as well as the legal aspects of debt recovery.
✨Showcase Your Experience
Be ready to discuss your previous roles as a Rent Recovery Officer. Highlight specific cases where you successfully managed complex debt recovery situations and maximised income for your organisation.
✨Demonstrate Empathy
Since this role involves working closely with tenants facing financial difficulties, it's crucial to show that you can approach these situations with empathy. Prepare examples of how you've supported customers in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and helps you understand how the team operates, especially regarding collaboration with other agencies.
