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- Tasks: Help people with housing issues and prevent homelessness in a supportive team environment.
- Company: Join a local authority dedicated to making a difference in North London communities.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that values your input and fosters personal growth.
- Qualifications: Experience in a busy environment and strong communication skills are essential.
- Other info: Initial contract of 3-6 months with potential for extension; onsite work required.
My client is recruiting for a Housing Advice & Homeless Prevention Officer based within the local Authority in North London and the surrounding area.
Closing date: 23/04/25
Responsibilities:
- The post-holder will be responsible for proactively delivering housing options advice, including security of tenure, low-cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis.
- To be part of the busy Housing Team at the front door of Housing reception providing a proactive service, giving advice and assistance to anyone with housing related problems in accordance with current legislation and code of guidance and identifying those who are already homeless or at risk of becoming homeless within 56 days.
- The post holder will ensure statutory requirements are met and local team targets are delivered through early intervention and tracking of all cases.
- Having a knowledge of housing options, move-on and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signposting to other services.
Requirements:
- Proven experience of working in a busy pressurised environment of a call or contact centre of at least a year.
- Willingness to work to a rota system covering business hours 8am to 6pm.
- Proven ability to deal with complex enquiries/issues and more demanding customers.
- Proven ability to communicate professionally and clearly by telephone in a variety of circumstances and with a variety of customers.
Contract: Initial 3 to 6 month ongoing contract with the opportunity to extend PAYE via Umbrella Monday to Friday 9am to 5pm. This position will require a minimum of 3 days onsite.
As the role is Local Authority based, candidates will be asked to complete onboarding & compliance checks including DBS & Online training modules prior to starting. For immediate consideration please apply.
Housing Advice & Homeless Prevention Officer employer: Vox Network Consultants Limited
Contact Detail:
Vox Network Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice & Homeless Prevention Officer
✨Tip Number 1
Familiarise yourself with the current housing legislation and local authority guidelines. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role and its responsibilities.
✨Tip Number 2
Network with professionals already working in housing advice or related fields. Attend local events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle complex enquiries or demanding customers, as these situations are likely to come up in the role.
✨Tip Number 4
Showcase your experience in a busy environment by discussing specific examples where you've successfully managed high-pressure situations. This will highlight your ability to thrive in the fast-paced setting of a Housing Team.
We think you need these skills to ace Housing Advice & Homeless Prevention Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Advice & Homeless Prevention Officer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in a busy environment, particularly in housing advice or related fields. Provide specific examples of how you've dealt with complex enquiries and supported individuals facing housing issues.
Showcase Communication Skills: Since the role requires clear communication with clients, make sure to demonstrate your ability to communicate professionally in your application. Use concise language and provide examples of how you've effectively communicated in previous roles.
Prepare for Compliance Checks: As this position requires onboarding and compliance checks, mention your willingness to undergo these processes in your application. Highlight any previous experience with similar checks, such as DBS or training modules, to show you are prepared.
How to prepare for a job interview at Vox Network Consultants Limited
✨Know Your Housing Legislation
Familiarise yourself with current housing legislation and codes of guidance. Being able to discuss relevant laws and how they apply to homelessness prevention will show your expertise and commitment to the role.
✨Demonstrate Your Communication Skills
Prepare to showcase your ability to communicate clearly and professionally, especially over the phone. Practice answering complex enquiries succinctly, as this is crucial for dealing with demanding customers.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific examples where you've successfully dealt with complex issues in a busy environment. Highlight your approach to finding solutions and how you prioritise tasks under pressure.
✨Understand the Role's Requirements
Review the job description thoroughly and be prepared to explain how your experience aligns with the responsibilities outlined. Emphasise your knowledge of housing options and your experience in similar roles.
