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- Tasks: Assist customers via phone, email, and webchat while managing complaints and promoting products.
- Company: Join a dynamic team in a dog-friendly office focused on equestrian products.
- Benefits: Enjoy hybrid work, free parking, and monthly sales bonuses.
- Why this job: Perfect for horse lovers wanting to make a difference in customer service.
- Qualifications: Sales experience and equestrian knowledge are essential; CRM proficiency is a plus.
- Other info: Apply now to seize this fantastic opportunity!
Customer Support Associate Bradford Hybrid + free parking £25,397 + monthly incentive sales bonus Dog Friendly Office You must be able to pass a credit check!
Are you a horse rider/owner or have excellent knowledge of Equestrian products? Then this may be for you .... My Client is looking for someone who is a passionate, multitasker who can advise and guide customers over the telephone, via email, webchat or on occasion face-to-face.
Responsibilities
- Work as part of a Team in order to provide a dynamic, sensitive, fair and proactive complaints service.
- Handles complaints from receipt through to conclusion.
- To actively promote best practice and excellent customer care using various and appropriate communication methods.
- To develop and maintain effective relationships with colleagues and customers.
- Accurately record and update complaints on the relevant complaints register.
- Liaise with customers on an ongoing basis (both by phone and through written correspondence) keeping them informed of their order progress.
- Plan, organise and prioritise own workload to meet deadlines and internally agreed service levels.
- Capture root causes of complaints to enable insight into customer pain points and provide feedback to the product team of any findings, to drive improvements and complaint prevention.
- To keep up to date with consumer purchasing law or process changes.
- Support the wider customer team during peak period from customers renewals, midterm adjustments over the phone and any other administrative tasks.
- Promote, guide and offer information to prospects and existing customers on Products.
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Process orders, prepare correspondence and fulfil customer needs to ensure customer satisfaction.
Key Skills:
- Sales/Telesales experience essential
- In-depth knowledge of customer service principles and practices
- Excellent knowledge of equestrian products and ideally be a horse rider/owner
- Proficiency in CRM systems
- Proficiency in MS Office applications
- Product knowledge
- Excellent communication, questioning and listening skills
- A polite and friendly manner
If this role is for you please apply today so you don't miss out on this fantastic opportunity!
Customer Support Associate employer: CLD Recruitment Leeds Ltd
Contact Detail:
CLD Recruitment Leeds Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Familiarise yourself with the equestrian products and services offered by the company. Being knowledgeable about these products will not only help you in conversations with potential customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves advising customers through various channels, being articulate and friendly will set you apart from other candidates.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple tasks or complaints in previous roles. This will highlight your capability to handle the dynamic nature of customer support.
✨Tip Number 4
Research common customer complaints in the equestrian sector and think about how you would address them. This proactive approach will impress interviewers and show that you're ready to tackle challenges head-on.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in sales or telesales. Emphasise any knowledge you have of equestrian products and your ability to handle complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your familiarity with equestrian products. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Relevant Skills: Highlight your proficiency in CRM systems and MS Office applications. Include examples of how you've used these tools to enhance customer interactions or improve service delivery.
Prepare for Potential Questions: Think about common interview questions related to customer service and complaints handling. Be ready to discuss how you would manage difficult situations and maintain a positive customer experience.
How to prepare for a job interview at CLD Recruitment Leeds Ltd
✨Show Your Passion for Equestrian Products
Since the role requires excellent knowledge of equestrian products, make sure to highlight your experience with horses or any relevant product knowledge during the interview. Share specific examples that demonstrate your passion and expertise.
✨Demonstrate Your Customer Service Skills
Prepare to discuss your previous customer service experiences, especially in handling complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase how you effectively resolved issues.
✨Be Ready to Discuss Sales Experience
As sales experience is essential for this position, think of instances where you successfully promoted products or services. Be prepared to explain your approach and the results you achieved, as this will show your ability to attract potential customers.
✨Familiarise Yourself with Consumer Law
Since keeping up to date with consumer purchasing law is part of the job, do some research on relevant laws and processes. Being knowledgeable about these topics will demonstrate your commitment to providing excellent customer care.
