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- Tasks: Support the setup and management of end-to-end processes for a DNS account.
- Company: Join a leading employer committed to diversity and inclusion in the tech industry.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and employee discounts.
- Why this job: Be part of a team that exceeds customer expectations and drives continuous improvement.
- Qualifications: Proven experience in Service Delivery Management and customer management is essential.
- Other info: Eligible candidates can apply through the Disability Confident Interview Scheme.
The predicted salary is between 36000 - 60000 £ per year.
Location: Based onsite in London/Basingstoke
We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability.
For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient manner, and continually improves. The role is crucial to the successful delivery of both new and ongoing services, maintaining a focus on meeting and exceeding customer expectations.
Successful candidate must be eligible for high level clearance.
Your experience
- Have a proven track record of Service Delivery Management
- Customer management
- Reporting internally and externally
- Incident management
- Problem management
- Change management
- Release and Deployment
- Capacity and Availability Reporting
- Commercial governance
- Contract adherence and management
- Possible Telephone Stand By 1-4 weeks
- Security
Your benefits:
- 25 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme/ virtual GP
Recruitment Process:
The recruitment process consists of one stage of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Locations
Service Delivery Associate employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Associate
✨Tip Number 1
Familiarise yourself with the key Service Management disciplines mentioned in the job description, such as Incident, Problem, Change, and Release Management. Understanding these areas will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Research the company’s approach to Service Delivery and their commitment to customer satisfaction. Being able to discuss how you can contribute to exceeding customer expectations will set you apart from other candidates.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to manage service delivery processes effectively. Highlighting specific instances where you improved efficiency or compliance will resonate well with the interviewers.
✨Tip Number 4
Since the role requires high-level clearance, be ready to discuss your eligibility and any relevant background checks. This will show your understanding of the importance of security in the role and your readiness to comply with it.
We think you need these skills to ace Service Delivery Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Service Delivery Associate position. Tailor your application to highlight your relevant experience in Service Delivery Management and customer management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in areas such as Incident Management, Problem Management, and Change Management. Use specific examples to demonstrate how you've successfully managed these processes in previous roles.
Showcase Your Skills: Make sure to include any relevant certifications or training related to Service Management disciplines. Mention your ability to work with Process Owners and your experience with reporting both internally and externally.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your alignment with their values, especially regarding inclusivity and diversity.
How to prepare for a job interview at Fujitsu
✨Understand Service Management Disciplines
Familiarise yourself with the key Service Management functions such as Incident, Problem, Change, and Release Management. Be prepared to discuss how you have successfully managed these areas in your previous roles.
✨Showcase Your Customer Management Skills
Highlight your experience in customer management during the interview. Provide examples of how you've exceeded customer expectations and maintained strong relationships, as this role heavily focuses on delivering excellent service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you successfully handled incidents or changes, and be ready to explain your thought process and the outcomes.
✨Demonstrate Continuous Improvement Mindset
Emphasise your commitment to continuous improvement. Discuss any initiatives you've led or participated in that enhanced service delivery processes, showcasing your proactive approach to efficiency and compliance.
