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- Tasks: Lead a team to support dentists and resolve clinical disputes effectively.
- Company: Join a B Corp revolutionising healthcare access in the UK with innovative solutions.
- Benefits: Enjoy flexible working options and a culture focused on wellbeing and impact.
- Why this job: Make a real difference in healthcare while developing your leadership skills in a supportive environment.
- Qualifications: Experience in clinical management and strong decision-making skills are essential.
- Other info: Opportunity to work in a dynamic, mission-driven company committed to positive change.
The predicted salary is between 43200 - 72000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to this, we’re a certified B Corp dedicated to making a positive impact on people, communities, and the environment.
As Clinical Services Manager, you will lead a dedicated team providing expert support to member dentists, their teams, and patients, while also supporting key business functions. In this pivotal role, you will provide expert guidance on regulated complaints, ensuring fair and effective resolution in clinical disputes between patients and dentists. You will also oversee a team of complaint handlers, ensuring consistency, professionalism, and adherence to best practices.
Additionally, you will act as a trusted advisor to the business on a broad spectrum of clinical risk matters, requiring a balance of sensitivity, sound judgment, and robust decision-making to navigate complex challenges effectively.
- Manage the Clinical Services Hybrid teams.
- Make sure regulated complaints are dealt with in prescribed time scales.
- Mitigate risks in our member practices to avoid reputational damage to the brand and retain members and patient numbers.
- Facilitate the provision of all types of practice visits as part of the quality program within required time frames, making decisions on the outcomes of these visits as to their suitability for the Excel program and whether the practice poses a risk to the business.
- Make decisions on what support is provided to practices in difficult situations.
- Provide and coordinate responses to all regulatory and legislative queries that come into the business.
- Input clinical knowledge to provide support and guidance across all areas of the team and wider business.
- Line manage and develop members of the team, providing support and work with the ambition of everyone achieving company values and adhering to expectations.
- Provide support and guidance to internal teams, including field-based teams, by addressing queries and offering advice to ensure quality service delivery to practices.
Clinical Director - Community Health Services employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Director - Community Health Services
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in community health services. Understanding the current landscape will help you demonstrate your knowledge during interviews and discussions, showing that you're not just a candidate but a thought leader in the field.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in clinical services management. Attend relevant conferences or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed clinical complaints or resolved disputes in the past. Highlighting your experience in these areas will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research our company values and B Corp certification. Be ready to articulate how your personal values align with ours, as cultural fit is crucial for us. This will demonstrate your commitment to making a positive impact in the community and your enthusiasm for joining our team.
We think you need these skills to ace Clinical Director - Community Health Services
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Clinical Director position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing clinical services, handling complaints, and providing guidance on clinical risk matters. Use specific examples that demonstrate your ability to lead teams and resolve disputes effectively.
Showcase Your Values: Since the company is a certified B Corp, it’s important to align your application with their values. Discuss your commitment to making a positive impact on communities and how your personal values resonate with their mission of accessible healthcare.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving healthcare access. Address how you can contribute to the company's goals and support their innovative approach to health and wellbeing solutions.
How to prepare for a job interview at Simplyhealth
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with the company’s mission to revolutionise healthcare in the UK. Be prepared to discuss how your values align with their commitment to affordable and accessible health solutions.
✨Showcase Your Leadership Skills
As a Clinical Director, you'll be leading a team. Highlight your previous leadership experiences, particularly in managing teams and resolving conflicts. Use specific examples to demonstrate your ability to guide and support others effectively.
✨Prepare for Clinical Risk Scenarios
Expect questions about handling clinical disputes and risk management. Think of scenarios where you successfully navigated complex challenges, ensuring fair resolutions while maintaining professionalism and adherence to best practices.
✨Emphasise Your Commitment to Quality
Discuss your approach to quality assurance and how you ensure that clinical services meet high standards. Be ready to explain how you would facilitate practice visits and make decisions that uphold the company’s reputation.
