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- Tasks: Lead a team to support dentists and resolve clinical disputes effectively.
- Company: Join a B Corp revolutionising healthcare access in the UK with innovative solutions.
- Benefits: Enjoy flexible working options and a chance to make a real impact.
- Why this job: Be part of a mission-driven company that empowers individuals and communities.
- Qualifications: Experience in clinical services and strong leadership skills are essential.
- Other info: Opportunity to develop your career while making a difference in healthcare.
The predicted salary is between 43200 - 72000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to this, we’re a certified B Corp dedicated to making a positive impact on people, communities, and the environment.
As Clinical Services Manager, you will lead a dedicated team providing expert support to member dentists, their teams, and patients, while also supporting key business functions. In this pivotal role, you will provide expert guidance on regulated complaints, ensuring fair and effective resolution in clinical disputes between patients and dentists. You will also oversee a team of complaint handlers, ensuring consistency, professionalism, and adherence to best practices.
Additionally, you will act as a trusted advisor to the business on a broad spectrum of clinical risk matters, requiring a balance of sensitivity, sound judgment, and robust decision-making to navigate complex challenges effectively.
- Manage the Clinical Services Hybrid teams.
- Make sure regulated complaints are dealt with in prescribed time scales.
- Mitigate risks in our member practices to avoid reputational damage to the brand and retain members and patient numbers.
- Facilitate the provision of all types of practice visits as part of the quality program within required time frames, making decisions on the outcomes of these visits as to their suitability for the Excel program and whether the practice poses a risk to the business.
- Make decisions on what support is provided to practices in difficult situations.
- Provide and coordinate responses to all regulatory and legislative queries that come into the business.
- Input clinical knowledge to provide support and guidance across all areas of the team and wider business.
- Line manage and develop members of the team, providing support and work with the ambition of everyone achieving company values and adhering to expectations.
- Provide support and guidance to internal teams, including field-based teams, by addressing queries and offering advice to ensure quality service delivery to practices.
Medical Director for Community Health Services employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Director for Community Health Services
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in community health services. Understanding the current landscape will help you demonstrate your expertise during interviews and discussions, showing that you're not just knowledgeable but also passionate about making a difference.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in community health. Attend relevant conferences or webinars to connect with potential colleagues and learn more about the role's expectations and challenges.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed clinical disputes or complaints in the past. Highlighting your experience in resolving conflicts will showcase your ability to handle the responsibilities of the Medical Director role effectively.
✨Tip Number 4
Research our company values and B Corp certification. Be ready to articulate how your personal values align with ours, as cultural fit is crucial for us. This will help you stand out as a candidate who is genuinely invested in our mission.
We think you need these skills to ace Medical Director for Community Health Services
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Medical Director position. Understand the key responsibilities and required skills, such as managing clinical complaints and providing expert guidance. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in clinical management, complaint resolution, and risk mitigation. Use specific examples that demonstrate your ability to lead teams and navigate complex challenges effectively.
Showcase Your Values: Since the company is a certified B Corp, it’s important to align your application with their values. Discuss your commitment to making a positive impact on communities and how you can contribute to their mission of improving healthcare access.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Simplyhealth
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with the company’s goal of revolutionising healthcare access in the UK. Be prepared to discuss how your values align with their mission and how you can contribute to their innovative health solutions.
✨Showcase Your Clinical Expertise
As a Medical Director, you’ll need to demonstrate your clinical knowledge and experience. Prepare examples of how you’ve successfully managed clinical disputes or complaints in the past, highlighting your decision-making skills and ability to navigate complex challenges.
✨Emphasise Team Leadership Skills
This role involves managing a team, so be ready to discuss your leadership style. Share specific instances where you’ve developed team members or improved team performance, showcasing your commitment to fostering a supportive work environment.
✨Prepare for Regulatory Questions
Given the nature of the role, expect questions about regulatory compliance and risk management. Brush up on relevant regulations and think about how you would handle various scenarios related to clinical risk and compliance within the organisation.
