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- Tasks: Manage employee relations issues and support managers through processes.
- Company: Join a dynamic rail industry leader focused on employee support and growth.
- Benefits: Enjoy free rail travel, a pension scheme, and career progression opportunities.
- Why this job: Be part of a supportive team making a real impact in employee relations.
- Qualifications: 2-5 years of ER experience or paralegal background; strong analytical skills required.
- Other info: This is a maternity cover role with hybrid working options.
The predicted salary is between 36000 - 54000 £ per year.
Are you an experienced ER professional looking for a challenging and rewarding role in a dynamic rail industry environment? Our client is seeking dedicated Employee Relations Advisers to join their supportive and growing team.
Key Responsibilities:
- Manage a diverse caseload of ER issues, including grievances, disciplinaries, and performance management
- Provide hands-on support to managers throughout ER processes
- Analyse complex cases and ensure risk-free, efficient, and fair resolutions
- Collaborate with trade union representatives in a unionised environment
- Contribute to the implementation of a new case management system and processes
Requirements:
- 2-5 years of ER experience (paralegal background also considered)
- Strong analytical and problem-solving skills
- Resilience and ability to handle challenging situations
- Excellent communication and stakeholder management abilities
- Experience in a unionised environment preferred but not essential
Benefits:
- Final salary pension scheme
- Free rail travel to work and 75% off wider network travel
- Opportunities for career progression in policy, industrial relations, or business partnering
Complaints Advisor - Maternity Cover (Temporary) employer: Practicus
Contact Detail:
Practicus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor - Maternity Cover (Temporary)
✨Tip Number 1
Familiarise yourself with the rail industry and its specific employee relations challenges. Understanding the unique dynamics of this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Employee Relations Advisers, especially those who have worked in a unionised environment. They can provide valuable insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for situational interview questions by reflecting on your past experiences in handling grievances and disciplinaries. Be ready to discuss specific cases where you successfully resolved issues, showcasing your analytical and problem-solving skills.
✨Tip Number 4
Stay updated on current trends and best practices in employee relations, particularly in the context of the rail industry. This knowledge will not only enhance your discussions during interviews but also position you as a proactive candidate who is committed to continuous learning.
We think you need these skills to ace Complaints Advisor - Maternity Cover (Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in employee relations. Focus on specific cases you've managed, your analytical skills, and any experience with unionised environments.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Complaints Advisor role and how your background aligns with the key responsibilities. Use examples to demonstrate your problem-solving abilities and resilience.
Highlight Relevant Skills: Emphasise your communication and stakeholder management skills in both your CV and cover letter. Provide examples of how you've successfully navigated challenging situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Practicus
✨Showcase Your ER Experience
Make sure to highlight your previous experience in employee relations. Be prepared to discuss specific cases you've managed, focusing on your analytical and problem-solving skills.
✨Demonstrate Resilience
Given the challenging nature of the role, it's important to convey your ability to handle difficult situations. Share examples of how you've maintained composure and found solutions under pressure.
✨Communicate Effectively
Strong communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you manage stakeholder relationships.
✨Familiarise Yourself with Union Dynamics
Even if you don't have direct experience in a unionised environment, understanding the basics of union relations can set you apart. Research common practices and be prepared to discuss how you would approach collaboration with trade unions.
