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- Tasks: Lead and manage supported living services for individuals with diverse needs.
- Company: Join a dedicated team focused on empowering individuals with disabilities.
- Benefits: Enjoy competitive pay, professional development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care management and strong leadership skills are essential.
- Other info: Ideal for those passionate about social impact and community support.
As a Service Manager in Supported Living, you will be responsible for overseeing the day-to-day operations of supported living services for individuals with learning disabilities, mental health needs, or physical disabilities. Your role will focus on ensuring that service users receive high-quality care that is person-centered, meets their individual needs, and empowers them to live as independently as possible. You will manage a team of support staff, ensure compliance with relevant regulations and standards, and work closely with other professionals, families, and external agencies to ensure the best possible outcomes for service users.
Key Responsibilities
- Lead the development and implementation of individual care plans for each service user, ensuring they are reviewed regularly.
- Ensure that support is delivered in line with care plans, promoting independence, choice, and dignity for service users.
- Monitor the quality of care and support provided, identifying areas for improvement and implementing appropriate changes.
Staff Management and Development
- Manage a team of support workers, including recruitment, training, supervision, and performance management.
- Provide leadership and guidance to the team, ensuring high standards of care are maintained.
- Organize and lead regular team meetings to ensure staff are kept informed and engaged.
Financial and Operational Management
- Manage the service budget effectively, ensuring financial targets are met and resources are used efficiently.
- Ensure that all operational processes, including rotas, staffing levels, and resource allocation, are managed in line with the service’s needs.
Compliance and Health & Safety
- Ensure the service operates in compliance with all regulatory and legislative requirements, including the Care Quality Commission (CQC) standards (or equivalent, depending on location).
- Promote a safe working environment for staff and service users, adhering to all health and safety policies and procedures.
Stakeholder Engagement and Relationship Management
- Build and maintain positive relationships with service users, families, carers, local authorities, and other external agencies.
- Participate in regular reviews with commissioners and other stakeholders to ensure services meet contractual and service level expectations.
Quality Assurance and Continuous Improvement
- Regularly assess the quality of care and support provided and implement action plans to address any areas of concern.
- Lead quality audits and ensure outcomes are shared with relevant stakeholders.
- Actively engage in continuous improvement initiatives and support innovation in service delivery.
Skills and Qualifications
- Experience of managing supported living or similar care services, particularly for individuals with learning disabilities, mental health issues, or physical disabilities.
- Strong leadership and team management skills, with experience of supervising and developing staff.
- In-depth knowledge of CQC standards (or relevant local regulations), safeguarding procedures, and health & safety requirements.
- Ability to create and implement person-centered care plans.
- Strong communication skills, both verbal and written.
- Budget and financial management experience.
- NVQ Level 3 in Health & Social Care or equivalent (or willing to work towards).
Service Manager employer: Staff Tree Recruitment Limited
Contact Detail:
Staff Tree Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the Care Quality Commission (CQC) standards and local regulations relevant to supported living services. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to providing high-quality care.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience in supported living. Attend local events or join online forums to connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your leadership skills and ability to implement person-centred care plans will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to empowering individuals with disabilities. Tailoring your conversation during the interview to align with our mission will show that you're a great fit for our team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing supported living services. Emphasise your leadership skills, knowledge of CQC standards, and any specific achievements in care management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals with learning disabilities or mental health needs. Mention specific examples of how you've implemented person-centred care plans and improved service quality in previous roles.
Highlight Relevant Qualifications: Clearly list your qualifications, such as NVQ Level 3 in Health & Social Care, and any other relevant certifications. If you're working towards a qualification, mention this to show your commitment to professional development.
Showcase Communication Skills: In your application, demonstrate your strong communication skills by providing examples of how you've effectively engaged with service users, families, and external agencies. This is crucial for the role of Service Manager.
How to prepare for a job interview at Staff Tree Recruitment Limited
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in managing teams, providing guidance, and ensuring high standards of care. Share specific examples of how you've successfully led a team in the past.
✨Understand Person-Centred Care
Familiarise yourself with the principles of person-centred care, as this is crucial for the role. Be ready to explain how you would develop and implement individual care plans that empower service users to live independently while meeting their unique needs.
✨Know the Regulations
Brush up on the Care Quality Commission (CQC) standards and any relevant local regulations. During the interview, highlight your knowledge of compliance and how you have ensured adherence to these standards in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about past experiences where you've had to make tough decisions or improve care quality, and be ready to share those stories.
