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For Companies At a Glance
- Tasks: Lead a dynamic team, manage daily operations, and create memorable customer experiences.
- Company: Join a thriving family-owned restaurant in Sketty, Swansea, known for its delicious food and specialty drinks.
- Benefits: Enjoy competitive pay, tips, bonuses, flexible hours, and excellent staff discounts.
- Why this job: Be part of a growing business where you can develop skills and make a real impact.
- Qualifications: Experience in front-of-house roles and barista skills are preferred; training provided for eager learners.
- Other info: Opportunity to organise events and engage with the community through catering services.
We are an independent family-owned restaurant based in Sketty, Swansea that has been open for 7.5 years. There are lots of opportunities within our business to grow with us!
We are looking for an experienced individual to take on a Supervisory role (ideally also a skilled Barista) to assist one of the Co-owners of the business with the operational side of things. Applicants should be enthusiastic, positive and confident to work in a fast-paced environment. We provide delicious and creative food and speciality coffee and tea, as well as craft wine & beer, so a keen interest in all areas would be ideal.
What are we looking for?
- Someone to support the management team in the daily tasks of the business management including external buffets we provide across Swansea and surrounding areas. Bonuses are paid for increasing the sales of the catering side of the business.
- An outgoing, friendly team player who can maintain a professional manner at all times, able to boost staff morale, and not afraid of getting their hands dirty to lead by example.
- Ability to help the owners organise events such as baby-showers, anniversaries and birthday parties.
- Knowledge of social media marketing & great at taking creative shots & videos of food & drink.
- Thrives to deliver excellent customer service.
- A team player, motivated and reliable.
- Great attention to detail.
- Experience in outside catering to help expand this growing side of the business across Swansea (bonuses paid!).
- Outstanding communication and organizational skills.
- The ideal candidate will have experience in a front-of-house environment & have excellent barista skills.
- Comfortable with stock takes, ordering, knowledge in EHO / Level 2 certificate in food hygiene is desirable, knowledge of COSHH (guidance and training will be given).
What are the benefits?
- Attractive rates of pay, plus tips and a BONUS scheme for external catering.
- Opportunity to join a developing organization.
- Fair, friendly, and supportive owners, and management team.
- Flexible hours.
- Training in coffee but an experienced barista would be preferred.
- Excellent staff discount.
This is an exciting opportunity to work within an expanding company, creating exciting food and drink where you can learn new skills and be part of a great team.
Duties:
- Gaining new external catering customers via email and phone calling (training given).
- Train and mentor new staff members, providing guidance on proper food handling and service techniques.
- Monitor inventory levels and place orders for food and beverage supplies as needed.
- Collaborate with the manager to develop and implement strategies for improving efficiency and customer satisfaction.
- Address customer concerns or complaints in a timely and professional manner.
- Maintain a clean and organized work environment, adhering to health and safety regulations.
- Excellent communication and interpersonal skills, with the ability to effectively lead a team.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of bartending or coffee preparation is a plus.
- Flexibility to work evenings, weekends, and holidays as required.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Permanent
Pay: £12.50 - £13.50 per hour + BONUS
Barista/Supervisor employer: PEBBLE RECRUITMENT LTD
Contact Detail:
PEBBLE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista/Supervisor
✨Tip Number 1
Familiarise yourself with the local coffee culture and trends in Swansea. Being knowledgeable about popular coffee drinks and local preferences can help you stand out during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or handled difficult situations in previous roles. This will demonstrate your capability to support the management team effectively.
✨Tip Number 3
Brush up on your social media marketing skills. Since the role involves promoting external catering services, being able to discuss creative ways to market these services online will impress the owners.
✨Tip Number 4
Prepare to discuss your experience with inventory management and food hygiene regulations. Highlighting your knowledge in these areas will show that you're ready to take on the responsibilities of the supervisor role.
We think you need these skills to ace Barista/Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any supervisory roles or barista skills. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in fast-paced environments, your ability to lead a team, and your interest in food and beverage service.
Showcase Your Skills: In your application, emphasise your communication and organisational skills. Provide examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Highlight Relevant Certifications: If you have any certifications related to food hygiene or customer service, be sure to mention them in your application. This will show that you are knowledgeable about health and safety regulations, which is important for this role.
How to prepare for a job interview at PEBBLE RECRUITMENT LTD
✨Show Your Passion for Coffee
As a barista/supervisor, it's essential to demonstrate your enthusiasm for coffee and tea. Be prepared to discuss your favourite brewing methods, types of coffee beans, and any creative drinks you've crafted. This will show the interviewers that you have a genuine interest in the products you'll be serving.
✨Highlight Your Leadership Skills
Since the role involves supervising staff, make sure to share examples of your previous leadership experiences. Talk about how you've motivated a team, handled conflicts, or trained new employees. This will help convey your ability to lead by example and boost staff morale.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to share specific instances where you've gone above and beyond for a customer. Discuss how you handle complaints and ensure customer satisfaction, as this will highlight your commitment to delivering excellent service.
✨Be Ready to Discuss Event Planning
The job requires assisting with event organisation, so be prepared to talk about any relevant experience you have. Share examples of events you've helped plan or manage, and discuss your approach to ensuring everything runs smoothly. This will show your organisational skills and ability to multitask in a fast-paced environment.
