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- Tasks: Manage a team of cleaning operatives across 66 sites, ensuring high standards and client satisfaction.
- Company: Join a growing company that values talent and promotes a positive workplace culture.
- Benefits: Enjoy a company car, paid volunteering days, exclusive discounts, and ongoing training opportunities.
- Why this job: Experience diverse daily tasks while making a positive impact on your team and community.
- Qualifications: Must have experience in managing cleaning contracts and strong leadership skills.
- Other info: Security clearance (DBS) is required; we support applicants with adjustments during recruitment.
Based across Milton Keynes, we are looking for an experienced Account Manager to join our growing Central division overseeing a multisite contract for a local authority client. You’ll be managing a team of cleaning operatives, ensuring their 66 sites are thoroughly supervised and that the specified standards are met and maintained to a high level. No two days will be the same. When you’re dealing with people there’s never a dull moment, and you’ll use your strong interpersonal skills to support and develop your team.
As an Account Manager you’ll be:
- Maintaining strong client relationships with high levels of satisfaction
- Providing and maintaining the quality-of-service delivery
- Managing, recruiting, and coaching local service teams
- Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
- Responsible for ensuring Health & Safety procedures and legislation is adhered to
- Looking for opportunities for continuous improvement, cost savings and account growth
As an Account Manager you’ll have:
- Demonstrable experience managing Cleaning or Grounds contracts
- Excellent interpersonal communication and people management skills
- Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
- Working knowledge of Health and Safety systems
- Ability to work to tight timescales
- Strong commercial awareness, financial management, and IT literacy
What we offer you:
- Employee Ownership – You are part of our success!
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion: We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments: Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.
Please note: Security clearance (DBS) is required for this role.
Cleaning Account Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Account Manager
✨Tip Number 1
Familiarise yourself with the local authority client you'll be working with. Understanding their specific needs and expectations can give you a significant edge during interviews, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Highlight your experience in managing cleaning contracts by preparing specific examples of challenges you've faced and how you overcame them. This will demonstrate your problem-solving skills and ability to maintain high standards.
✨Tip Number 3
Brush up on your knowledge of Health & Safety regulations relevant to the cleaning industry. Being able to discuss these confidently will show your commitment to safety and compliance, which is crucial for this role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Cleaning Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing cleaning or grounds contracts. Use specific examples that demonstrate your leadership and interpersonal skills, as well as your ability to work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of maintaining client relationships and ensuring high service standards.
Highlight Relevant Skills: Emphasise your knowledge of Health & Safety systems and your financial management skills. These are crucial for the role, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an Account Manager.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team of cleaning operatives. Be prepared to discuss your previous leadership experiences and how you've motivated teams in the past. Use specific examples to illustrate your ability to inspire and manage people effectively.
✨Demonstrate Your Client Relationship Management
Strong client relationships are crucial for this role. Think of instances where you've successfully maintained or improved client satisfaction. Be ready to explain your approach to building rapport and trust with clients, as well as how you handle any challenges that arise.
✨Highlight Your Health & Safety Knowledge
Since adherence to Health & Safety procedures is essential, brush up on relevant regulations and best practices. Be prepared to discuss how you've implemented safety measures in previous roles and how you ensure compliance within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to managing multiple sites, handling tight deadlines, or addressing team conflicts. Practising your responses will help you articulate your thought process clearly during the interview.
