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For Companies At a Glance
- Tasks: Provide 2nd line support, manage tickets, and liaise with teams.
- Company: Join a dynamic fulfilment company in Bournemouth with a vibrant work culture.
- Benefits: Enjoy 20 days holiday, health cash plan, birthday off, and partner discounts.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment.
- Qualifications: Experience with SQL, cloud technologies, and strong communication skills required.
- Other info: Full-time, permanent role with opportunities for professional development.
Role: IT Support Technician (2nd Line)
Location: Bournemouth
Salary: Up to £33,000
Holt Recruitment is working with a fulfilment company in Bournemouth. They are looking for an IT Support Technician (2nd line) to join the company on a full-time, permanent basis.
Benefits/Package:
- 20 days holiday + Bank Holidays, rising with length of service
- Health Cash Plan (after probationary period)
- Birthday off
- Free onsite parking
- Partner Discounts
- Company events
What’s the role?
As an IT Support Technician (2nd Line), you will be working in a multi-tasking, busy environment, turning technical terms into something user-friendly. This will be based between two sites.
What will you be doing?
- Provide 2nd line application support to our client's bespoke system
- Investigate, test, and escalate any defects.
- Manage all aspects of their ticket system.
- Work with the development and ops teams.
- Delivering high customer service.
- Liaising with other departments to deliver updates and relevant IT news.
What do you need as an IT Support Technician (2nd Line) in Bournemouth?
- SQL or MySQL, any PHP
- Knowledge of cloud-based technologies.
- The desire to learn new technologies.
- Experience using Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
- Strong organisational skills.
- Excellent written and spoken English.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this IT Support Technician (2nd Line) role in Bournemouth.
IT Support Technician - (2nd Line) employer: Holt Engineering
Contact Detail:
Holt Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - (2nd Line)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, MySQL, and cloud-based technologies. Being able to discuss your experience with these tools during the interview will show that you're a strong candidate.
✨Tip Number 2
Brush up on your knowledge of Jira Service Desk or similar ticketing systems. If you can demonstrate your understanding of how to manage tickets effectively, it will highlight your readiness for the role.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in previous roles. This is crucial for an IT Support Technician, so having specific scenarios ready will help you stand out.
✨Tip Number 4
Show your enthusiasm for learning new technologies. Be ready to discuss any recent tech trends or tools you've explored, as this demonstrates your commitment to professional growth and adaptability.
We think you need these skills to ace IT Support Technician - (2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your knowledge of SQL, cloud technologies, and any experience with ticketing systems like Jira Service Desk.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate technical information clearly. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Soft Skills: In your application, don't forget to mention your strong organisational and time management skills. These are crucial for managing multiple tasks in a busy environment, as outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and professional communication is key, especially since excellent written English is a requirement for this role.
How to prepare for a job interview at Holt Engineering
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, MySQL, and PHP. Highlight any specific projects or tasks where you successfully used these technologies, as this will demonstrate your capability for the role.
✨Demonstrate Customer Service Excellence
Since delivering high customer service is crucial, think of examples where you've gone above and beyond to assist users. Be ready to explain how you handle difficult situations and ensure user satisfaction.
✨Familiarise Yourself with Ticketing Systems
If you have experience with Jira Service Desk or similar systems, be sure to mention it. If not, do some research on how ticketing systems work and be ready to discuss how you would manage and prioritise tickets effectively.
✨Communicate Clearly and Effectively
As an IT Support Technician, you'll need to translate technical jargon into user-friendly language. Practice explaining complex concepts in simple terms, as this will be key during your interview.
