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- Tasks: Lead and inspire a technical operations team, ensuring system reliability and efficiency.
- Company: Join a fast-paced ISP focused on innovation and customer-centric excellence.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a dynamic work environment.
- Why this job: Shape the future of tech operations and lead impactful projects in a collaborative culture.
- Qualifications: 10+ years in IT operations, with strong leadership and problem-solving skills required.
- Other info: Ideal for visionary leaders ready to drive change in a mission-critical setting.
The predicted salary is between 43200 - 72000 £ per year.
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
- Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
- Develop and execute a comprehensive technical operations strategy.
- Ensure system reliability, security, and scalability with KPIs and best practices.
- Collaborate with leadership to drive tech adoption and operational improvements.
- Oversee incident, change, and problem management processes.
- Manage infrastructure capacity, disaster recovery, and business continuity plans.
- Foster a high-performance, innovative, and customer-focused team culture.
What We’re Looking For:
- 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
- Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.
- Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
- Experience managing budgets, vendors, and SLAs.
- A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
- Work in a fast-growing, innovative environment.
- Lead transformational projects with real impact.
- Enjoy competitive compensation and professional growth opportunities.
If you’re a visionary leader ready to shape the future of technical operations, let’s talk!
Network Information Officer employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Information Officer
✨Tip Number 1
Network with professionals in the IT and technical operations field. Attend industry conferences, webinars, or local meetups to connect with others who may have insights or opportunities related to the Head of Technical Operations role.
✨Tip Number 2
Showcase your leadership skills by participating in relevant projects or initiatives within your current role. Highlight any experience you have in leading teams or driving operational improvements, as this will resonate well with our expectations for the position.
✨Tip Number 3
Familiarise yourself with the latest trends and technologies in IT infrastructure and network operations. Being knowledgeable about cutting-edge solutions will not only prepare you for the interview but also demonstrate your commitment to innovation.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed budgets, vendors, and SLAs in previous roles. This practical experience is crucial for the Head of Technical Operations position and will help you stand out during the selection process.
We think you need these skills to ace Network Information Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical operations and leadership. Focus on relevant achievements, especially those that demonstrate your ability to manage teams and drive innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading technical operations. Mention specific examples of how you've successfully implemented strategies or technologies in previous roles that align with the job description.
Highlight Relevant Skills: Emphasise your expertise in OSS/BSS, IT systems, and cloud platforms. Use keywords from the job description to ensure your application resonates with the hiring team and passes any automated screening processes.
Showcase Leadership Experience: Detail your leadership experience, particularly in managing teams and driving operational improvements. Provide examples of how you've fostered a high-performance culture and resolved complex issues in past roles.
How to prepare for a job interview at IP-People
✨Showcase Your Leadership Experience
As a candidate for the Head of Technical Operations, it's crucial to highlight your leadership experience. Prepare specific examples of how you've led teams, managed projects, and driven innovation in previous roles. This will demonstrate your capability to inspire and guide a high-performing team.
✨Understand the Technical Landscape
Familiarise yourself with the latest trends in IT systems, network operations, and cloud platforms. Be ready to discuss how you can implement cutting-edge technologies and improve operational efficiency. This knowledge will show that you're not just a leader but also a technical expert.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex issues. Think of past challenges you've faced and how you resolved them, particularly in relation to incident management and operational improvements. This will showcase your practical experience.
✨Emphasise a Customer-Centric Approach
Since the role requires a customer-first mindset, be prepared to discuss how you've prioritised customer needs in your previous positions. Share examples of proactive issue resolution and how you've fostered a culture of customer excellence within your teams.
