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- Tasks: Assist customers with rentals, both in-person and over the phone.
- Company: Thrifty Car and Van Rental is a leading UK rental company focused on exceptional service.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Join a supportive team, gain valuable experience, and make a real impact on customer satisfaction.
- Qualifications: Must have excellent communication skills and a valid driving licence with minimal points.
- Other info: This is a zero-hour contract, offering flexibility and in-job training.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.
Click here to read some of our success stories.
Rental Agent - Zero Hours in Carlisle employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent - Zero Hours in Carlisle
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Understanding the basics of how rental agreements work and the types of vehicles available can give you an edge during interviews. Research Thrifty Car and Van Rental specifically to know their fleet and services.
✨Tip Number 2
Practice your customer service skills. Since this role involves direct interaction with customers, consider role-playing scenarios where you handle inquiries or complaints. This will help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Network with current or former employees of Thrifty. They can provide insights into the company culture and what it takes to succeed as a Rental Agent. LinkedIn or local job fairs can be great places to make these connections.
✨Tip Number 4
Be flexible with your availability. Since this is a zero-hour contract, showing that you can work various shifts will make you a more attractive candidate. Highlight your willingness to adapt to the needs of the business during your interactions.
We think you need these skills to ace Rental Agent - Zero Hours in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required attention to detail. Emphasise your ability to work both independently and as part of a team, as these are key traits for the Rental Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the car and van rental industry. Mention your willingness to learn and adapt, and how your skills align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since the role involves face-to-face and telephone interactions with customers, be sure to emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully assisted customers in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this customer-facing role.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Show Your Customer Service Skills
As a Rental Agent, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to handle difficult situations.
✨Demonstrate Flexibility
Since this is a zero-hour contract, it's important to show that you're adaptable and willing to work various hours. Mention your availability and any previous experience in fast-paced environments where flexibility was key.
✨Know the Company
Research Thrifty Car and Van Rental before your interview. Understand their values, services, and what sets them apart from competitors. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Role-Specific Questions
Expect questions related to the rental industry and upselling techniques. Think about how you would approach upselling long-term rentals and be ready to discuss your strategies for building rapport with customers.
