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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join a leading client in the medical industry, making a real impact.
- Benefits: Enjoy flexible working, bonus schemes, private healthcare, and 24 days holiday.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Proven customer service experience and strong communication skills are essential.
- Other info: Work primarily from Letchworth with opportunities for flexible hours.
The predicted salary is between 29000 - 32000 £ per year.
Have you got the right qualifications and skills for this job? Find out below, and hit apply to be considered.
Location: Letchworth
Salary: £35,000 - £38,000
Basis: Permanent
We have an exciting opportunity for a Senior Customer Service Representative to work with one of our clients who specialise within the medical industry. This role would be excellent for someone who relishes working in a fast-paced environment and who excels at delivering excellent customer service. This permanent role involves working 37.5 hours per week, Monday to Friday, primarily from the head office in Letchworth, with opportunities to work flexibly.
Main Responsibilities:- Lead and coordinate the Customer Services team
- Manage productivity and workload ensuring timely completion of customer service tasks
- Handle customer orders and invoicing efficiently
- Collaborate with customer services and warehouse teams to resolve issues
- Generate monthly and quarterly reports using Excel
- Enter purchase orders and raise invoices/credits using JD Edwards
- Process equipment hire bookings
- Communicate with couriers
- Address queries from hospital staff and sales representatives via phone and email
- Assist with administrative tasks and support the General Manager and Marketing team as needed
- Proven experience in a Customer Services Team
- Outstanding customer service abilities, coupled with excellent written and verbal communication skills
- Demonstrates a logical and analytical mindset, with a keen eye for detail
- Strong organisational and time management skills
- Excellent interpersonal skills, capable of fostering positive relationships at all levels
- Knowledge of medical-product and process life cycle would be beneficial
- MS Office applications (essential)
- Expertise in order fulfilment processes (essential)
- Internal and external client-orientation (essential)
- Result-driven orientation (essential)
- Knowledge of WH Management software, or similar (desirable)
- Expertise in human, material and infrastructural resources management (desirable)
- Bonus schemes
- Pension scheme (6% pension contribution)
- Annual holidays (24 days holiday plus bank holidays)
- Private health care
- Death in service policy
- Excellent and supportive team and working environment
Senior Customer Service Representative employer: Hales Group
Contact Detail:
Hales Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Representative
✨Tip Number 1
Familiarise yourself with the medical industry and its specific customer service needs. Understanding the nuances of medical products and processes can give you an edge in interviews, showing that you're not just a generalist but someone who is genuinely interested in the field.
✨Tip Number 2
Highlight your experience in leading teams or coordinating projects. Since this role involves managing a Customer Services team, be prepared to discuss specific examples where you've successfully led a team or improved customer service processes in your previous roles.
✨Tip Number 3
Brush up on your Excel skills, as generating reports is a key responsibility. Being able to demonstrate your proficiency in Excel during the interview can set you apart from other candidates, especially if you can share examples of how you've used it to analyse data or improve efficiency.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and handling customer queries. Think of specific instances where you've resolved complex issues or improved customer satisfaction, as this will showcase your analytical mindset and customer service abilities.
We think you need these skills to ace Senior Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any leadership roles or responsibilities. Emphasise your skills in communication, organisation, and problem-solving, as these are crucial for the Senior Customer Service Representative position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed teams or resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office applications and any experience you have with order fulfilment processes. If you have knowledge of medical products or WH Management software, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Hales Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially any leadership experience. Highlight specific examples where you successfully resolved customer issues or improved team performance.
✨Demonstrate Your Communication Skills
Since this role requires excellent written and verbal communication, practice articulating your thoughts clearly. Consider preparing answers to common interview questions that showcase your ability to communicate effectively with both customers and colleagues.
✨Familiarise Yourself with the Medical Industry
Research the medical industry and understand the products and processes involved. This knowledge will help you answer questions more confidently and demonstrate your interest in the field.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully navigated challenges in a fast-paced environment.
