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- Tasks: Engage with customers, manage service documents, and upsell products.
- Company: Join a well-established dealership in Huddersfield with a focus on customer service.
- Benefits: Enjoy a competitive salary, bonus structure, and a supportive team environment.
- Why this job: Be part of a forward-thinking business that values customer satisfaction and teamwork.
- Qualifications: Experience as a Senior Service Advisor and strong customer service skills are preferred.
- Other info: Full-time role with Monday to Friday hours and 1 in 3 Saturdays.
Want to apply? Read all the information about this position below, then hit the apply button.
We are continuing to work with an expanding client of ours to bring you this Senior Service Advisor role. Working with a busy team, you will benefit from great company incentives within an established Dealership based in Huddersfield.
Duties Include:- Speaking and dealing with customers both face to face and over the phone
- Initiate service documents, job cards and update customer records on the Kerridge System
- Upselling of additional products to customers
- Liaising with Customers to keep them updated on their vehicle
- Advising customers of costs of repairs and work to be undertaken
- Experience within the Automotive Senior Service Advisor position is advantageous
- Knowledge of the Kerridge system is again advantageous
- Good Customer Service Skills is a must
- High attention to detail and organisation skills are essential
- Main Dealership Environment
- Good Bonus structure on top
- Stability with an established business
This is an excellent opportunity to join a forward-thinking business that prides itself on the service provided to customers. You will work closely with the service manager and help support them and the other advisors in the team. This is a full-time permanent position working Monday to Friday 8am to 5:30pm with 1 in 3 Saturdays. A salary basic of £30k is on offer, with an achievable OTE of £42k available.
To apply for this role, please send your CV through to us, or to find out more please give us a call and quote reference aka3454.
Automotive Senior Service Advisor employer: AKA The Recruitment Specialists
Contact Detail:
AKA The Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the Kerridge system before your interview. If you have experience using it, be ready to discuss specific instances where you utilised it effectively in your previous roles.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully handled difficult customer interactions in the past. This will demonstrate your ability to maintain high standards of service.
✨Tip Number 3
Research the dealership and its values. Understanding their approach to customer service and their business model can help you align your answers during the interview, showing that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and the bonus structure. This shows your interest in the role and helps you gauge if the company culture aligns with your expectations.
We think you need these skills to ace Automotive Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Senior Service Advisor, particularly any work with the Kerridge system. Emphasise your customer service skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to upsell products. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Experience: In your application, clearly outline your previous roles in the automotive sector, focusing on your responsibilities and achievements that align with the duties listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at AKA The Recruitment Specialists
✨Know Your Automotive Knowledge
Brush up on your knowledge of automotive services and repairs. Be prepared to discuss common issues customers face and how you would address them, as well as any experience you have with the Kerridge system.
✨Demonstrate Customer Service Skills
Since this role heavily involves customer interaction, be ready to showcase your customer service skills. Prepare examples of how you've successfully handled difficult customers or situations in the past.
✨Highlight Your Organisational Skills
The job requires high attention to detail and organisation. Think of instances where you've managed multiple tasks effectively, and be ready to share these during the interview.
✨Prepare for Upselling Scenarios
As upselling is part of the role, prepare to discuss how you would approach this with customers. Consider examples from your previous roles where you successfully upsold products or services.
