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- Tasks: Provide top-notch IT support and solve technical issues for users.
- Company: BDS is a dynamic company focused on delivering exceptional IT services.
- Benefits: Enjoy a competitive pay rate and the chance to develop your IT skills.
- Why this job: Join a supportive team and make a real impact in customer satisfaction.
- Qualifications: Degree level education and ITIL Foundation qualification required.
- Other info: Office-based role with Monday to Friday hours, perfect for work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
BDS are currently looking for a Service Support Analyst to work with our client in the N1 area of London. All potential applicants are encouraged to scroll through and read the complete job description before applying.
Your role would be to provide a senior level of IT technical support services to excellent standards, delivering a high level of technical knowledge to IT services, platforms and solutions.
You will be required to:
- Provide 1st and 2nd line technical support services professionally and efficiently, maintaining a high degree of customer satisfaction.
- Take ownership of user issues, problems, perform a technical diagnosis and fix issues either remotely or on-site.
- Efficiently and effectively provide solutions/workarounds to incidents, problems, service requests.
- Provide technical assistance and support to colleagues.
- Create, manage and transfer knowledge documentation.
- Deliver an outstanding, consistent and reliable customer-focused IT service ensuring a responsive service to all customers.
- Provide support and mentoring services to Service Desk Analysts.
- May need to undertake the role of Service Desk Analyst during short periods of cover (to cover sickness, holidays etc).
The successful candidate will have a solid IT technical background and be educated to degree level or equivalent. Holding an ITIL Foundation qualification is essential for this.
Hours are Monday to Friday - 9am - 5pm (office based). Pay rate - £155.90 per day. Contract - ongoing temporary contract. Apply now for immediate consideration.
Service Support Analyst employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as having an ITIL Foundation qualification is essential for this role. Brush up on your knowledge of incident management and service delivery to demonstrate your understanding during any discussions.
✨Tip Number 2
Showcase your technical support experience by preparing examples of how you've successfully resolved user issues in the past. Be ready to discuss specific scenarios where you took ownership of a problem and delivered effective solutions.
✨Tip Number 3
Highlight your customer service skills, as maintaining a high degree of customer satisfaction is crucial. Think of ways you've gone above and beyond for customers and be prepared to share these stories.
✨Tip Number 4
Network with current or former Service Support Analysts to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your approach when applying through our website.
We think you need these skills to ace Service Support Analyst
Some tips for your application 🫡
Understand the Role: Read through the job description thoroughly to understand the responsibilities and requirements of the Service Support Analyst position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in providing 1st and 2nd line technical support. Include specific examples of how you've resolved issues and maintained customer satisfaction in past roles.
Showcase Technical Skills: Make sure to list your technical skills prominently, especially those related to IT services, platforms, and solutions. Mention any relevant qualifications, such as your ITIL Foundation certification, to strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Explain why you want to work with BDS and how you can contribute to their team.
How to prepare for a job interview at BDS (Northern) Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight specific experiences where you've provided 1st and 2nd line support, and be ready to explain how you diagnosed and resolved issues. This will demonstrate your capability to meet the role's requirements.
✨Emphasise Customer Satisfaction
Since the role focuses on maintaining a high degree of customer satisfaction, share examples of how you've successfully managed user issues in the past. Discuss your approach to ensuring that customers feel valued and supported throughout the process.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to take ownership of an issue and provide a solution. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Knowledge Management Skills
Knowledge documentation is key in this role. Be ready to discuss how you've created or managed knowledge bases in previous positions. Highlight any experience you have in mentoring others, as this will show your ability to support and guide colleagues effectively.
