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- Tasks: Handle customer queries, process orders, and liaise with stakeholders in a dynamic environment.
- Company: Join a supportive team at Red Door Recruitment, focused on equality and inclusion.
- Benefits: Enjoy a salary of £25-28k, hybrid working, 25 days leave, and healthcare perks.
- Why this job: Kickstart your career in a friendly atmosphere with opportunities for growth and development.
- Qualifications: Customer service experience and a degree are essential; excellent communication skills are a must.
- Other info: Only shortlisted candidates will be contacted due to high application volumes.
We are currently recruiting for an exciting and varied customer service role within a fast-paced environment on the outskirts of St Albans. You will join a supportive and friendly team, where you will be given the opportunity to grow and develop in the future. This is a varied customer service administration role that will suit ambitious and upbeat candidates with customer service administration experience. Graduates looking for their first role to kick start their career will also be considered.
What’s in it for you?
- Salary: up to £25-28k
- Hours: Monday to Friday 9-5
- Hybrid working available
- 25 days annual leave
- Pension
- Healthcare and life assurance
Key Responsibilities:
- Dealing with customer queries by phone and email
- Processing customer orders
- Setting up new customers
- Liaising with internal and external stakeholders
- Using the internal CRM system and MS Office
What the employer is looking for:
- Customer Service experience
- Educated to Degree level
- Excellent communication skills
- Confident to deal with people at all levels
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Customer Service Administrator employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what makes us tick at StudySmarter will help you align your answers during any interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves dealing with customer queries, practice common scenarios you might face and think about how you would handle them effectively to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and the specifics of the role, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the role and gives you a chance to assess if we’re the right fit for you as well. Think about what you want to know regarding team dynamics or growth opportunities.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Use keywords from the job description, such as 'communication skills' and 'CRM system', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the responsibilities listed, like handling customer queries or processing orders.
Showcase Your Soft Skills: In your application, emphasise your soft skills, particularly your ability to communicate effectively and work well in a team. Provide examples of how you've successfully dealt with customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Red Door Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully handled customer queries and resolved issues, as this will demonstrate your capability in a similar environment.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would approach communicating with both customers and internal stakeholders effectively.
✨Familiarise Yourself with CRM Systems
Research common CRM systems and be ready to discuss any experience you have with them. If you’re not familiar with a specific system, express your willingness to learn quickly, as this shows adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
