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- Tasks: Lead and support a dynamic team in managing case instructions and client communications.
- Company: Join Bush & Co, the UK's leader in expert witness and case management services.
- Benefits: Enjoy 25 days holiday, a pension scheme, healthcare, and a vibrant workplace culture.
- Why this job: Be part of a top-rated employer with opportunities for growth and recognition.
- Qualifications: Bring your admin experience, organisational skills, and passion for customer service.
- Other info: This role is hybrid, offering flexibility between office and remote work.
The predicted salary is between 20000 - 30000 £ per year.
Location: Hybrid/Office, Daventry
Salary: up to 25k DOE
Contract type: Full time, Permanent
Bush & Co is the brand leader for case management and expert witness services in the catastrophic injury sector. We work with Claimant and Defendant solicitors and insurers to provide services to support clients following life-changing injuries.
ABOUT THE ROLE:
Our vision is to be the UK’s leading Expert Witness and Case Management services provider to our chosen legal and insurance markets. We will do this by being the partner of choice for law firms and insurers seeking to:
- Generate new business relationships across Claimant, Defendant and insurance markets as well as retaining and building on market share from existing customers.
- Utilise best in class products and services.
- Optimise business performance.
The primary purpose of the Business Services Sub Team Leader is supporting the Business Services Team Leader and the instructions team. You will also provide support with the set-up of all new instructions and follow on work throughout the litigation process and settlement.
WHAT YOU'LL BE DOING AS BUSINESS SERVICES SUB TEAM LEADER:
- Cover Team Leader duties when away/busy including being a port of call to team members, responsible for managing team email inboxes, allocations, any escalation issues.
- Assist Team Leader with tasks assigned by management - project work, audits etc.
- Assist with managing work levels and KPIs and managing the Business Service Admin Team during Team Leaders absence.
- Work towards managing part of the team.
- Be responsible for the accurate set-up of all new cases across Case Management & Expert Witness Services, ensuring that accurate estimates have been completed, special handling instructions have been actioned, and that the instructions have been received as originally agreed at enquiry stage.
- To liaise with customers and associates in relation to their specific needs in terms of new instruction requirements.
- Source suitable Experts on existing cases when needed.
- Issue appointment letters on behalf of our Consultants.
- Assist in the management of Expert Witness trial diaries.
- Assist with any further requests from solicitors/associates once formal instructions have been received.
ABOUT YOU:
- Administration experience combined with a passion for delivering high-quality customer service both internally and externally.
- Exceptional organisational skills.
- Exceptional interpersonal and communication skills (verbal and written).
- Ability to multi-task, prioritise and work to tight deadlines.
- Good data management skills.
- Superb attention to detail.
- Reliable, hardworking, and extremely conscientious.
- Ability to work under pressure whilst being able to absorb and retain information.
- Excellent knowledge of all Microsoft Office applications.
In addition to a competitive salary, we offer 25 days holiday, a contributory pension, and a healthcare scheme with Simply Health. We have regular communication events and yearly award ceremonies to celebrate our people. We have achieved Gold standard for Investors in People and have been voted in the top 50 of Best Small Employers in the UK, 2022.
*please note, although advertised as Team Supervisor, upon joining the team your job title will be Business Services Sub Team Leader.
We look forward to hearing from you!
REF-220947
Team Supervisor in Daventry employer: Bush and Company Rehabilitation
Contact Detail:
Bush and Company Rehabilitation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Supervisor in Daventry
✨Tip Number 1
Familiarise yourself with the case management and expert witness services sector. Understanding the nuances of this industry will help you speak confidently about how you can contribute to our vision at StudySmarter.
✨Tip Number 2
Network with professionals in the legal and insurance markets. Building connections can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will show us that you can handle the responsibilities of a Team Supervisor effectively.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with ours during any discussions will make a strong impression and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Team Supervisor in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your organisational skills and any previous supervisory roles, as these are key for the Team Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Business Services Sub Team Leader role. Mention your ability to manage teams, handle multiple tasks, and your attention to detail, which are crucial for this position.
Showcase Relevant Skills: In your application, clearly demonstrate your exceptional interpersonal and communication skills. Provide examples of how you've successfully managed projects or teams in the past, as this will resonate with the hiring team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is a key requirement for the role. A polished application reflects your professionalism.
How to prepare for a job interview at Bush and Company Rehabilitation
✨Showcase Your Leadership Skills
As a Team Supervisor, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team or handled challenging situations. Highlight your approach to motivating team members and resolving conflicts.
✨Emphasise Your Customer Service Experience
Bush & Co values high-quality customer service. Be ready to discuss your previous roles where you provided exceptional service, particularly in high-pressure environments. Share specific instances where you went above and beyond to meet client needs.
✨Demonstrate Organisational Skills
Given the role's focus on managing multiple tasks and deadlines, it's crucial to illustrate your organisational abilities. Prepare to discuss how you prioritise tasks, manage workloads, and ensure accuracy in your work, especially when handling new instructions.
✨Familiarise Yourself with Case Management Processes
Understanding the basics of case management and expert witness services will give you an edge. Research Bush & Co's services and be prepared to discuss how you can contribute to optimising business performance and supporting the litigation process effectively.
