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For Companies At a Glance
- Tasks: Be the friendly face and voice for customers, providing top-notch service and support.
- Company: Join Spirehouse, a dynamic recruitment agency supporting a leading Housing Association in the West Midlands.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team environment.
- Why this job: Make a real impact by helping customers navigate housing services while developing your skills.
- Qualifications: Previous call-handling experience in social housing or local government is essential.
- Other info: This is a 12-month fixed-term contract with an immediate start available.
Spirehouse are currently supporting a West Midlands based Housing Association in need of a Customer Contact Advisor.
The Opportunity:
My client in the West Midlands is seeking an experienced Customer Contact Advisor for a 12-month fixed-term contract with an immediate start available. You will act as the first point of contact for our customers on the telephone and face to face by delivering efficient, courteous, speedy and friendly customer service, providing accurate information and advice to customers on the services we offer, managing site visitors and signing for deliveries.
The successful candidate will:
- Provide relevant accurate and up to date information and advice on services to both customers and colleagues.
- Provide accurate information and advice to customers on the services we offer, such as customers’ rent accounts, the status of repairs and housing benefits queries, as well as information on directions or company contact details.
- Take responsibility for the reception area making sure that any information on display is kept up-to-date, and that the area is kept tidy to reflect a high-quality service.
- Diagnose repairs through appropriate questioning to ensure the correct trade attends with appropriate time allocated and the correct priority given.
- Investigate service requests, including instructing pest control and emergency repairs.
- Agree and schedule appointments for jobs with customers, ensuring the effective use of engineers who are already in attendance.
- Issue job tickets on reported repairs to contractors or internal inspectors within timescales set in policies and procedures.
Further information:
- Start ASAP
- 12 Month Fixed Contract
- £27,594 per annum
- Full-time working pattern – 37 hours
- Hybrid module (3 days on-site, 2 from home)
Requirements:
- Must have call-handling experience within social housing, local government or charity.
Please apply for this role online or contact Kim Parsons at Spirehouse for a confidential discussion.
Customer Contact Advisor (Housing) employer: Spirehouse Recruitment Limited
Contact Detail:
Spirehouse Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor (Housing)
✨Tip Number 1
Familiarise yourself with the specific services offered by the housing association. Understanding their processes and the common queries customers have will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your call-handling skills. Since this role requires effective communication, consider role-playing scenarios where you handle customer inquiries or complaints to build your confidence.
✨Tip Number 3
Research the latest trends in customer service within the housing sector. Being aware of current challenges and solutions can give you an edge when discussing how you would approach customer interactions.
✨Tip Number 4
Network with professionals in the housing sector. Engaging with others in similar roles can provide insights into the job and may even lead to referrals, increasing your chances of landing the position.
We think you need these skills to ace Customer Contact Advisor (Housing)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Contact Advisor position. Tailor your application to highlight relevant experience in call handling and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in social housing, local government, or charity work. Provide specific examples of how you have successfully managed customer inquiries and provided accurate information.
Showcase Your Skills: Make sure to showcase skills that are crucial for this role, such as communication, problem-solving, and organisational abilities. Use bullet points to make these skills stand out in your application.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at Spirehouse Recruitment Limited
✨Know Your Stuff
Familiarise yourself with the services offered by the housing association. Be prepared to discuss common customer queries, such as rent accounts and repair statuses, so you can demonstrate your knowledge during the interview.
✨Showcase Your Call-Handling Skills
Since call-handling experience is crucial for this role, be ready to share specific examples of how you've effectively managed customer calls in the past. Highlight any challenging situations you've navigated successfully.
✨Demonstrate Your Customer Service Approach
Prepare to discuss your philosophy on customer service. Think about how you would ensure a friendly and efficient service, especially when dealing with face-to-face interactions or managing site visitors.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the organisation. Inquire about their approach to customer service or how they handle feedback from customers to demonstrate your proactive mindset.
