Sales Support Executive

About Us: The world is always changing and so is the way we live and the way we eat. Our homes are changing too, reflecting our changing lives. Our kitchens are no longer just for food preparation, but a meeting place, a hang-out, a place to relax, to share, to eat and enjoy. A place of moments and memories. At Cuisinart our aim is to design products that make good food easier and more enjoyable to make at home. From the everyday pleasures like making fresh coffee, tea or toast, to healthy soups and grilled paninis. From adventurous fine dining and barbecues to salads, dips and smoothies and for those occasional treats like ice-cream, waffles and pancakes. We can help whatever the occasion. From the everyday to the special gathering, from the healthy snack to the indulgent treat and from the ‘in a rush’ to the ‘take your time’.

Job Overview: We are looking for a highly motivated and organized Sales Support professional to join our team, focusing on the EMEA (Europe, Middle East, and Africa) and APAC (Asia-Pacific) regions for our small domestic appliance’s product line. In this role, you will support the sales team by managing administrative tasks, coordinating logistics, and ensuring smooth communication with export distributors, and internal teams to drive sales growth and customer satisfaction.

Key Responsibilities:

• Customer & Distributor Communication: Act as the main point of contact for distributors and internal teams, providing timely updates and resolving inquiries related to product availability, pricing, and order fulfilment. Manage customer feedback, report issues, and coordinate with relevant departments (e.g., product management, logistics) for resolution.
• Sales Reporting & Analysis: Track and analyse sales data, customer trends, and market intelligence to support regional sales strategies. Prepare regular sales performance reports and provide insights to the sales team and management.
• Logistics & Order Coordination: Develop line level annual product forecasts for all focus export customers, monitor historical attainment and adjust. Work with Head Of Logistics to ensure forecasts feed into overall demand planning & vendor order management. Work closely with central sales teams to ensure orders are processed efficiently and delivered on time to customers and distributors. Help coordinate the scheduling of shipments through central logistics teams, managing any potential delays or issues proactively.
• Product Knowledge & Training: Gain a strong understanding of the Cuisinart product range to effectively support the sales team and customers. Support product training sessions for distributors and EMEA & APAC.
• Sales Support Projects: Support regional sales campaigns, product launches, and marketing initiatives. Assist in the creation of promotional materials and sales collateral to support marketing efforts in both regions.
• Cross-functional Collaboration: Collaborate with the product management, logistics, and marketing teams to ensure alignment and success in driving sales. Ensure the smooth flow of information between the sales team and other departments to resolve customer issues quickly and effectively.

Qualifications:

• Experience: Previous experience in a sales support or customer service role, ideally within the consumer durables industry. Familiarity with the EMEA or APAC regions would be an advantage but not mandatory.
• Skills & Competencies: Strong communication and interpersonal skills, able to work cross-functionally and with customers from diverse backgrounds. Excellent organizational skills and attention to detail with the ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Knowledge of CRM tools is a plus.
• Languages: Fluency in English is required.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic, international team.
• Growth potential in the small domestic appliances market.
• A collaborative and supportive work environment.